SOCIAL SERVICES COUNTY MANAGER I

Date: Aug 26, 2025

Req ID: 52299

Location:

Texarkana, AR, US, 71854

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $63,086.00

Position Number: 22098510
County: Miller
Posting End Date: 09/11/2025
Anticipated Starting Salary: $63,086.00
DCFS
Hiring Manager: Chalonda Williamson

The FSW Supervisor is expected to: be prepared to work extended hours, including being on call 24/7, according to assigned schedule; operate a motor vehicle safely and according to applicable laws at any time of day or night; lift weight (i.e., picking up children) up to 50 lbs.; work effectively under pressure in a frequently stressful environment.

Preferred Qualifications: The formal education equivalent of a bachelor's degree in social work, sociology, psychology or a related field; plus, four years of experience in a child welfare or human service program or a related field, including two years in a supervisory or leadership capacity. Additional requirement determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Social Services Programs - Competitive

Classification: Social Services County Manager I

Class Code: SSP12C

Pay Grade: SGS08

Salary Range: $63,086 - $93,367

Job Summary

The Social Services County Manager I is responsible for the coordination and daily oversight of social service program operations in a small county DHS office. This role ensures the efficient delivery of essential services such as SNAP, Medicaid, TANF, and child and adult protective services by supervising frontline staff and maintaining compliance with applicable regulations. As the first-tier manager, this position serves as a direct link between community needs and DHS administrative goals.

Primary Responsibilities

Supervise, coordinate, and monitor day-to-day operations and staff in the administration of public assistance and protective services programs. Ensure timely and accurate processing of eligibility determinations and case management activities. Provide guidance, support, and performance feedback to frontline staff, including caseworkers and eligibility specialists. Interpret and enforce DHS policy manuals and federal/state regulations to ensure program compliance. Manage client service escalations, mediate disputes, and maintain confidentiality of sensitive information. Participate in workforce planning, staff scheduling, and basic budget tracking. Act as a liaison between the county office, community partners, and central DHS divisions. Maintain accurate records, prepare required reports, and contribute to internal audits and quality assurance efforts. Support community engagement activities and represent DHS at local meetings or emergency preparedness initiatives.

Knowledge and Skills

Knowledge of state and federal laws related to social services, public assistance, protective services, and eligibility programs. Knowledge of budget development, resource allocation, data analysis, and personnel management. Ability to develop partnerships, lead large and diverse teams, and interpret policies. Ability to communicate effectively with diverse communities, evaluate programs, and think critically. Skilled in time management, organization, and problem solving. Skilled in crisis management, conflict resolution, and strategic planning.

Minimum Qualifications

At least three years of experience in human services, social services, public administration, or a related field.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.