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ADPT WELCOME CENTER MANAGER II

Date:  Apr 7, 2021
Req ID:  6170
Location: 

Texarkana, AR, US, 75504

Category:  DEPT OF PARKS AND TOURISM
Anticipated Starting Salary:  $32,405

Position Number: [[22092454]] 
County: [[Miller]] 
Posting End Date: [[04/18/2021]] 

Anticipated Starting Salary: [[$32,405]] 

[[Texarkana Welcome Center]] 
 

ADPT Welcome Center Manager II

Position #:     22092454

Salary:           $32,405

Grade:          GS05

Requisition:    6170

Location:       Arkansas Welcome Center, Texarkana, AR

 

Closing date:  04/18/2021

 

This position oversees the daily operation of an Arkansas Welcome Center. Job duties include supervising full-time employees, becoming knowledgeable about Arkansas attractions, events, and other facts of interest to visitors, and maintaining monthly timesheets, petty cash records, visitation reports, and other duties as assigned. Applicant will also give presentations to civic groups and schools and attend out-of-town conferences, meetings, workshops, and familiarization tours. Experience with Microsoft Office software is highly desirable. Applicant must maintain certification to perform adult/child/infant CPR/First Aid (training provided), wear the uniform provided, be able to move up to 40 pounds, occasionally travel overnight, and must be available to work some weekends and holidays.

 

This position offers a full benefit package including paid holidays, annual and sick leave, health insurance, and retirement pension.

 

Applicants must meet or exceed the following qualifications:  the formal education equivalent of two years of college coursework in tourism recreation, management, general business, or a related field; plus three years of experience in tourism, marketing, or related field, including two years in a supervisory or leadership capacity.

 

EOE/AA/ADA – Women and minorities are encouraged to apply.

 

Applications accepted online ONLY:  https://arcareers.arkansas.gov/
The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.

Position Information

Class Code: C027C

Grade: GS05

FLSA Status: EXEMPT

Salary Range: $32,405.00 - $46,987.00

Summary

The Arkansas Department of Parks and Tourism Welcome Center Manager II is responsible for managing the daily operations of a large Welcome Center, supervising Travel Consultants, providing travel information to tourists and local organizations, and for compiling statistical information. This position is governed by state and federal laws and agency/institution policy.

Functions

Supervises Travel Consultants by preparing schedules, providing training, reviewing work, and conducting performance reviews, maintains time and leave records, personnel files and training files, and performs timekeeping duties. Greets and determines needs of tourists/travelers and provides information regarding travel routes, weather, tourism attractions and services, and makes recommendations to tourists in order to enhance and/or extend travelers time in Arkansas. Maintains up-to-date knowledge of state travel and tourism opportunities, including highway routes, historic sites, park and recreation opportunities, and special events. Makes critical decisions concerning safety of the Center, employees, the traveling public, and security responses to emergency situations. Develops and presents programs to schools and civic organizations, attends and participates in conferences, local tourism meetings and festivals, may serve on local boards and committees, and supervises National Tourism Day events. Monitors housekeeping and supervises ordering of supplies, equipment, and uniforms. Oversees ordering and stocking of literature inventory. Plans and supervises layout and space allocation. Maintains accurate petty cash accounts including records, vouchers, journals, receipts, and postage inventory. Audits daily visitation records and prepares statistics for monthly reports. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of public relations and customer service processes. Knowledge of supervisory practices and techniques. Knowledge of research and data collection techniques related to travel information dissemination. Knowledge of computer data entry and recordkeeping. Ability to organize and interpret state tourism data. Ability to greet, determine needs and communicate information to visitors and members of the general public. Ability to prepare and provide written and oral information and maintain records and files related to travel/tourism.

Minimum Qualifications

The formal education equivalent of two years of college coursework in tourism recreation, management, general business, or a related field; plus three years of experience in tourism, marketing, or related field, including two years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.


Nearest Major Market: Texarkana