ADPHT WELCOME CENTER MANAGER I

Date: May 25, 2023

Req ID: 29800

Location:

Texarkana, AR, US, 71854

Category: DEPT OF PARKS AND TOURISM

Anticipated Starting Salary: $34,000

ADPHT Welcome Center Manager I

Position #: 22092465

Grade: GS04

Salary: $ 34,000

Requisition: 29800

Location: Red River Welcome Center, Texarkana, AR

Closing date: 06/09/2023

This position oversees the daily operation of an Arkansas Welcome Center. Job duties include supervising full-time employees, becoming knowledgeable about Arkansas attractions, events, and other facts of interest to visitors, and maintaining monthly timesheets, petty cash records and visitation reports. Applicant will also give presentations to civic groups and schools and attend out-of-town conferences, meetings, workshops, and familiarization tours. Experience with Microsoft Office software is highly desirable. Applicant must maintain certification to perform adult/child/infant CPR/First Aid (training provided), wear the uniform provided, be able to move up to 40 pounds, occasionally travel overnight, and must be available to work some weekends and holidays. A criminal background check is required.

This position offers a full benefit package including paid holidays, annual and sick leave, health insurance, and retirement pension.

Minimum Qualifications: The formal education equivalent of a high school diploma; plus three years of experience in business, marketing, or a related field, including one year in a leadership capacity. Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

We are an EOE/AA/ADA employer. Minorities and women encouraged to apply.

Applications accepted online only: https://arcareers.arkansas.gov/

The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.

Position Information

Class Code: C091C

Grade: GS04

FLSA Status: EXEMPT

Salary Range: $29,046.00 - $42,117.00

Summary

The Arkansas Department of Parks and Tourism Welcome Center Manager I is responsible for managing the daily operations of a Welcome Center, supervising Travel Consultants, providing travel information to tourists and local organizations, and for compiling statistical information. This position is governed by state and federal laws and agency/institution policy.

Functions

Supervises Travel Consultants by preparing schedules, providing training, reviewing work, conducting performance reviews, maintaining time and leave records, personnel and training files, and performs timekeeping duties. Greets and determines needs of tourists/travelers and provides information regarding travel routes, weather, tourism attractions and services. Makes recommendations to tourists in order to enhance and/or extend travelers time in Arkansas. Maintains up-to-date knowledge of state travel and tourism opportunities including highway routes, historic sites, park and recreation opportunities, and special events. Makes decisions concerning safety of the Center, employees, and the traveling public; and security responses to emergency situations. Develops and presents programs to schools and civic organizations, attends and participates in conferences, local tourism meetings and festivals; may serve on local boards and committees, and supervises National Tourism Day events. Monitors housekeeping and supervises ordering of supplies, equipment, and uniforms. Oversees ordering and stocking of literature inventory. Plans and supervises layout and space allocation. Maintains accurate petty cash accounts, including records, vouchers, journals, receipts and postage inventory. Audits daily visitation records and prepares statistics for monthly reports. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of public relations and customer service processes. Knowledge of supervisory practices and techniques. Knowledge of research and data collection techniques related to travel information dissemination. Knowledge of computer data entry and recordkeeping. Ability to organize and interpret state tourism data. Ability to greet, determine needs, and communicate information to visitors and members of the general public. Ability to prepare and provide written and oral information and maintain records and files related to travel/tourism.

Minimum Qualifications

The formal education equivalent of a high school diploma; plus three years of experience in business, marketing, or a related field, including one year in a leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.