DHS PROGRAM MANAGER

Date: Apr 2, 2024

Req ID: 38610

Location:

Statewide, AR, US, 72201

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $45,009.95

Position Number: 22102499
County: Statewide
Posting End Date: 4/29/2024
Anticipated Starting Salary: $45,009.95
DCO

Hiring Official: Justin Freeman

Minimum Qualifications

The formal education equivalent of a bachelor’s degree in social work, psychology, general business administration, or a related field; plus four years of experience in human services or a related field, including two years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Job Summary

Supervises a subordinate professional and administrative support staff by interviewing and recommending for hire, providing training opportunities, assigning and reviewing work and special projects, and evaluating the performance of incumbents. Manages the operations within a multi-county area through county supervisors and program representatives. Determines program goals, objectives, and guidelines, implements operating policies and procedures, and evaluates program effectiveness and compliance. Conducts meetings to discuss program progress and problems. Provides administrative support to supervisors and personnel by interpreting regulations, policies, and procedures. Performs administrative duties by reviewing and analyzing data, compiling reports, and preparing correspondence. Contributes to the development of an operating budget by identifying program needs, monitoring expenditures, approving reallocation of funds, and preparing justifications. Performs other duties as assigned.

Special Requirements

Must have at least 3 years of experience determining SNAP Eligibility.
Must have at least 2 years of supervisory experience.
Must be able to effectively interpret SNAP policy.
Must travel to Central Office regularly.
Must have experience working in ARIES.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Class Code: G152C

Grade: GS08

FLSA Status: EXEMPT

Salary Range: $45,010.00 - $65,265.00

Summary

The Department of Human Services (DHS) Program Manager is responsible for planning and directing a specific human service program and providing technical assistance. This position is governed by state and federal laws and agency/institution policy.

Functions

Supervises a lower-level managerial, professional, and administrative support staff by interviewing and recommending for hire, training employees or arranging training opportunities, assigning and reviewing work and special projects, evaluating the performance of incumbents, and conducting staff meetings to clarify problems and obtain status reports. Determines program goals, objectives, and guidelines, develops and implements policies and procedures, evaluates program effectiveness and compliance, initiates corrective actions or revisions, and provides technical direction and administrative support to program personnel. Disseminates and interprets regulations, policies, and procedures to program participants, coordinates internal and external personnel and activities to identify needs, problems, and accomplishments of program, conducts meetings to discuss program progress or problems, and presents program workshops or training. Participates in the development of an operating budget by identifying program needs, preparing justifications, monitoring expenditures, approving reallocation of funds, and preparing related reports. Performs one or more of the following activities related to program responsibilities, including approving final orders, system design and/or licenses, researching and compiling survey and statistical data, and performing the duties of professional program staff as needed. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of supervisory practices and procedures. Knowledge of the principles and practices of organizational management. Knowledge of state and federal laws applicable to program area. Knowledge of program planning, monitoring, and evaluation techniques. Ability to plan work unit objectives and operational activities and to assign and direct the work of subordinate supervisors. Ability to interpret and apply applicable laws, regulations, policies and procedures. Ability to evaluate program effectiveness and compliance. Ability to prepare and present verbal and written information. Ability to develop and implement program goals, objectives, guidelines, policies and procedures.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in public administration, social work, business administration, rehabilitation services or a related field; plus four years of experience in program planning or administration, including one year in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.