SOCIAL SERVICES COORDINATOR

Date: Dec 5, 2025

Req ID: 53238

Location:

North Little Rock, AR, US, 72199

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $57,351.00

Position Number: 22181407
County: Pulaski
Posting End Date: 01/16/2026
Anticipated Starting Salary: $57,351.00
Division of Youth Services - CSTP Program

DHS-DYS - CSTP

Hiring Official - Stella Phillips, CSTP Deputy Director

Special Job Requirements/Conditions:

This position MUST be able to work shifts that can include days, nights, evenings, weekends, holidays, and inclement weather events in order to provide staffing coverage for this 24-hour facility. Shifts can be subject to change if there are necessary staffing needs.
This position requires a valid Arkansas Driver's License and meet the eligibility requirements covered by the state insurance policy, due to transporting youth in state vehicles. Arkansas Driver Records are monitored throughout time of employment.
Applicants hired with an out of state Driver's License MUST obtain a valid Arkansas Driver's License within 30 days of employment, and provide a 3-year Driver Record Report from state currently licensed in.
This position will be working with at-risk youth; employees may be subject to verbal abuse from students.

Job Duties & Responsibilities:

Oversees, evaluates, and documents staff training, performance, and personnel actions;
Provides instructional, informational, and immediate assistance to department managers regarding policies, procedures and performance of personnel assigned under their supervision;
Administers program principles to provide maximum opportunity for student growth and improvement;
Observes/evaluates student/staff performance to ensure activities are conducted safely and in accordance with established rules and regulations;
Performs other duties as assigned.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Social Services Programs - Career Path

Classification: Social Services Coordinator

Class Code: SSP11P

Pay Grade: SGS07

Salary Range: $57,531 - $84,879

Job Summary

The Social Services Coordinator manages and coordinates social service programs, ensuring that clients receive necessary resources and support. This role involves case management oversight, policy implementation, and interagency coordination to enhance service accessibility for Arkansas residents.

Primary Responsibilities

Oversee case assignments and workload distribution among social services staff. Ensure programs comply with state and federal guidelines. Develop partnerships with community resources and service providers. Monitor program effectiveness and recommend improvements. Provide training and support to frontline social workers.

Knowledge and Skills

Strong organizational and analytical skills Ability to manage and coordinate multiple cases and projects Excellent problem-solving and communication abilities Case management and service coordination Knowledge of crisis intervention and de-escalation techniques Knowledge of Arkansas social service laws, policies, and regulations Intermediate in data management, reporting, and documentation Familiarity with trauma-informed care and cultural competency Understanding of behavioral health and protective services

Minimum Qualifications

Minimum of three years of work experience in human services programs or public service. Required to have a background check and child/adult maltreatment registry check.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.