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NETWORK SUPPORT ANALYST

Date:  Nov 18, 2021
Req ID:  13970
Location: 

North Little Rock, AR, US, 72118

Category:  DEPT OF ENERGY AND ENVIRONMENT
Anticipated Starting Salary:  $46,391

Position Number: 22090927 
County: Pulaski 
Posting End Date: December 6, 2021 

Anticipated Starting Salary: $46,391 

 

The mission of the Arkansas Department of Energy and Environment is to provide effective and efficient energy and environmental solutions informed by science. The Department promotes responsible management of resources and protects the environment for the benefit of all Arkansans.

Position Information

Class Code: D065C

Grade: IT04

FLSA Status: EXEMPT

Salary Range: $46,391.00 - $67,267.00

Summary

The Network Support Analyst is responsible for maintaining and designing the state data, voice, video, and wireless networks, and provide additional level of maintenance support for network users. This position is governed by state and federal laws and agency/institution policy.

Functions

Designs data, voice, video, and wireless networks for the state. Evaluates network management and monitoring products as well as other vendor products. Monitors all network systems for potential problems. Makes recommendations for upgrades in order to support new technology or customer requests. Provides an additional level of maintenance support for all network systems and implements new network projects. Develops and maintains relationships with network users and vendors to provide best possible solution to customer needs. Supports core network hardware and software installations and changes. Designs and supports internet content filtering solutions for customers. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge in design, management or troubleshooting of a large data network or a large wireless network. Knowledge of network monitoring tools. Knowledge of data, voice, video, and wireless networks. Ability to communicate orally and in writing and provide assistance in resolving technical issues. Ability to read and comprehend technical documents to resolve problems.

Minimum Qualifications

The formal education of an associate's degree in information technology, computer science, systems engineering, or related field; plus two years experience in data network operations/design, or related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.


Nearest Major Market: Little Rock