ADEM EMERGENCY MANAGEMENT DUTY OFFICER

Date: May 5, 2025

Req ID: 49168

Location:

North Little Rock, AR, US, 72118

Category: DEPT OF EMERGENCY MANAGEMENT

Anticipated Starting Salary: 32405

Position Number: 22088816
County: Pulaski
Posting End Date: 05/13/2025
Anticipated Starting Salary: 32405

The Department of Public Safety’s mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state’s premier public safety agency.

This position is Safety Sensitive and is subject to pre-employment, random, and for-cause drug screenings.

If you are requesting veteran’s preference, please include your DD214.

ADEM is committed to responding quickly to the needs of the citizens of Arkansas during times of disaster, whether it be natural or man-made. ALL ADEM staff, regardless of position title, serve a role in the State Emergency Operations Center (SEOC) to aide in response efforts.

Roles and Responsibilities

The Arkansas Division of Emergency Management (ADEM) is seeking a motivated and detail-oriented individual to join our 24/7 State Watch Office team as an State Watch Duty Officer. This entry-level position plays a vital role in supporting state emergency operations by serving as the central point of contact for incidents across Arkansas.

As a member of the State Watch Office, you will monitor, collect, and disseminate real-time information on natural and human-caused emergencies, maintain situational awareness for state leadership, and coordinate response activities with local, state, and federal partners.

When the State Emergency Operations Center (SEOC) is activated, ADEM Duty Officers provide critical support to emergency operations. When the SEOC is not active, they fill functional roles within the EOC structure to maintain operational readiness.

Duties and Responsibilities:

Monitor and report emergency and disaster activity throughout the state via radios, phones, and digital systems.
Collect, analyze, and share real-time incident information with agency leadership and stakeholders.
Serve as the first point of contact for local jurisdictions reporting incidents or requesting state assistance.
Coordinate resource requests and resource delivery to appropriate emergency management partners.
Demonstrate the importance of critical resource capability and logistical needs; have knowledge of state resource availability and capability; partner with the other agencies regarding logistics planning and gap-analysis.
Develop and distribute situational reports, significant event notifications, and resource requests.
Maintain situational awareness tools and databases, ensuring accurate and timely updates.
Coordinate with local, state, and federal emergency management partners.
Respond to emergent and non-emergent events with the Mobile Command Vehicle (MCV) utilizing the approved plans and standard operating procedures.
Participate in training, drills, and exercises to maintain operational readiness.
Support Emergency Operations Center functions during SEOC activations.
In state and out of state travel for trainings, conferences, and disaster related duties may be associated with this position.
Other duties as assigned by the Branch Manager

Preferred Qualifications

High School Diploma and
Two years of professional experience in emergency management, law enforcement, fire service, EMS, 911/dispatch, military, or other related fields.
Have working knowledge of the Incident Command System {ICS) and the National Incident Management System (NIMS).
Strong critical thinking and decision-making skills in high-pressure situations.
Excellent written and verbal communication skills.
Ability to assess, prioritize, and communicate time-sensitive information quickly and accurately.
Demonstrate leadership qualities; excellent customer service skills and ability to work in a team environment
Ability to understand and interpret written guidance and policy documents, ability
Ability to work rotating shifts, including nights, weekends, and holidays.
Proficiency with Microsoft Office Suite and other communications platforms.

Licenses. registrations and certifications:

Meet minimum standards for certification by the Arkansas Crime Information Center (ACIC), including fingerprinting and police background investigation.

Work Environment:

This position operates in a 24/7 watch center with extended periods of sitting and screen time. Shifts include overnights, weekends, and holidays. Must be able to work independently and as part of a small, close-knit team in a high-tempo environment. Activation as a member of the Arkansas Emergency Operations Center may be necessary in the event of a major emergency. This may alter or totally change previously established duties and work schedules until the emergency is over. And other duties as assigned.

Position Information

Class Code: C038C

Grade: GS05

FLSA Status: NON-EXEMPT

Salary Range: $32,405.00 - $51,686.00

Summary

The Arkansas Department of Emergency Management (ADEM) Emergency Management Duty Officer is the state's first point of contact with respect to event notification, event management, and event documentation of the state's response to an actual or perceived threat of an actual event, either natural or man caused disaster or emergency. This position is governed by state and federal laws and agency/institution policy.

Functions

Responds to requests of local emergency management jurisdictions for assistance by collecting, analyzing, and disseminating detailed emergency management incident/event information to agency employees, and government officials on local, state, and federal levels, other state agencies. Documents requests for assistance from local governments, other state agencies, and the public to various state and local government public officials by entering information in the Emergency Information System computer software program. Notifies local, state, and federal officials, as may be required, of hazardous materials shipments as they are being transported in and throughout the State. Alerts appropriate state and local emergency management personnel of potential emergency/disaster situations by monitoring movement of storm systems and other potentially disastrous conditions or situations as they exist or are anticipated throughout the State. Assures the continuous operation of local, state, and federal communications and notifications equipment including the Arkansas Wireless Information Network (AWIN), Arkansas Crime Information Center (ACIC), the National Warning System (NAWAS), the Homeland Security Information Network (HSIN-CWIN & JRIES), FEMA National Radio System(FNARS), various Hotlines coordination of ARES/RACES Radio Amateur Civil Emergency Services) and Satellite telephone Network by operating and testing all communication and notification equipment daily. Maintains security at entry control point for the agency. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of communications operating procedures. Knowledge of operating systems software and applications software. Knowledge of federal funding sources, mechanisms, and regulations. Knowledge of multi-line phone systems. Ability to speak distinctly and operate broadcasting and receiving equipment. Ability to write detailed narrative reports. Ability to prioritize and multi-task.

Minimum Qualifications

The formal education equivalent of a high school diploma; plus one year of specialized training or experience in emergency management or related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.