NETWORK SUPPORT SPECIALIST

Date: Dec 19, 2024

Req ID: 45829

Location:

NLR, Camp Robinson, AR, US, 72199

Category: AR DEPT OF THE MILITARY

Anticipated Starting Salary: $57,755.00

Position Number: 22173105
County: Pulaski
Posting End Date: December 29, 2024
Anticipated Starting Salary: $57,755.00

The mission of the Department of Military is to provide a professional staff of Arkansas State Employees who help maintain and improve the readiness of Arkansas National Guard units through effective fiscal management of State Resources, Human Resource Management, and quality administration of Arkansas National Guard Programs.

This position is responsible for the following:

Configure Cisco swtitches and routers
Configure and manage Cisco endpoint devices such as IP phones, wireless access points, and wireless controllers
Cisco VOIP configuration and management
Troubleshoot, diagnose, and resolve various network connectivity issues.
Hold or obtain Information Assurance Level II certification (CompTIA Security + or equivalent)
Install and configure fibre optic components such as transceivers and fibre optic cables
Experience or ability to install, configure , and maintain Network Management Servers such as Cisco Prime Infrastructure,Solarwinds, or Orion.
Clear understanding of TCP/IP, HTTP, SNMP, OSPF, EOGRP, and EIA/TIA cable standards.
Familiar with Forescout Network Security preferred
Cursory understanding of AAA network security including 802.1x, Radius, TACAS+, and Cisco ISE
Current CCNA certification or equivalent preferred.
Able to lift up to 40 pounds individually, climb ladders, and work in small spaces.
Occassional in state travel to remotes sites and out of state travel for training
Drive state issued vehicles

The Department of the Military is a Drug-Free Workplace, this includes medical marijuana which is still considered a controlled substance under federal law. (Drug-Free Workplace Act of 1988)

Position Information

Class Code: D039C

Grade: IT06

FLSA Status: EXEMPT

Salary Range: $57,755.00 - $92,120.00

Summary

The Network Support Specialist is responsible for maintaining and troubleshooting the state data, voice, video, and wireless networks. This position is governed by state and federal laws and agency/institution policy.

Functions

Maintains data, voice, video, and wireless networks for the state. Helps evaluate network management and monitoring products, as well as other vendor products. Monitors all network systems for potential problems. Monitors IOS levels and makes recommendations for upgrades, in order to support new technology or customer requests. Helps develop and maintain relationships with network users and vendors to provide best possible solution to customer needs. Supports core network hardware and software installations and changes. Maintains and supports internet content filtering solutions for customers. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of management and troubleshooting of a large data network or a large wireless network. Knowledge of network monitoring tools. Knowledge of data, voice, video, and wireless networks. Ability to communicate orally and in writing and provide assistance in resolving technical issues. Ability to read and comprehend technical documents to resolve problems.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in information technology, computer science, systems engineering, or related field; plus two years of experience in data network operations/design, or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.