Position Number: 22092354
State Park: Crater of Diamonds State Park
County: Pike
Anticipated Starting Salary: $47,397
This position manages the park’s Visitor Information Center, including store and gift shop operations, theater and exhibit area. Job duties include managing camping and pavilion reservations, answering the phone, greeting customers, providing information to the public and resolving complaints. Other duties include handling monetary transactions, balancing daily receipts, ordering and maintaining inventory, pricing resale items, preparing displays, completing performance reviews, and completing associated reports. This position trains and supervises 2 full-time and up to 6 seasonal employees in facility operations and will perform other duties as assigned. Applicant must be able to work a varied schedule, including evenings, weekends, and holidays. A criminal background check is required.
The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.
Position Information
Job Series: Facility Management – Career Path
Classification: Facility Supervisor/Expert
Class Code: TFM03P
Pay Grade: SGS05
Salary Range: $47,397 - $70,148
Job Summary
The Facility Supervisor/Expert is responsible for overseeing the operation, maintenance, and security of state-owned facilities to ensure they remain safe, functional, and compliant with state and federal regulations. This position plays a key leadership role in managing maintenance teams, budgeting, contract oversight, and emergency preparedness.
Primary Responsibilities
The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.
Oversee daily facility operations, ensuring proper maintenance and efficient functioning of HVAC, electrical, plumbing, and structural systems.
Develop and implement preventative maintenance programs to extend equipment lifespan and reduce downtime.
Ensure compliance with state and federal safety codes, environmental regulations, and ADA accessibility standards.
Manage repair projects and facility upgrades, including work orders, contractor oversight, and budget control.
Respond to emergency maintenance situations, coordinating repairs and disaster response efforts.
Supervises staff by interviewing, recommending staff for hire/fire, assigning and reviewing work, counseling, and evaluating the performance of incumbents.
Supervise facility maintenance staff, custodial teams, and external service contractors.
Assign tasks, monitor performance, and provide training on safety procedures, equipment operation, and regulatory compliance.
Foster a positive and productive work environment while ensuring staff accountability and adherence to policies.
Conduct regular performance evaluations and provide professional development opportunities.
Ensure OSHA, fire safety, and building codes compliance through routine inspections and audits.
Develop and enforce emergency preparedness and disaster response plans for the facility.
Investigate and resolve facility safety hazards, implementing corrective measures as needed.
Coordinate with state regulatory agencies and internal departments on safety initiatives and facility improvements.
Develop and manage the facility maintenance budget, tracking expenses and prioritizing cost-effective solutions.
Oversee procurement and inventory of supplies, equipment, and contracted services.
Identify and implement energy-efficient practices and sustainability measures to reduce operational costs.
Lead renovation, expansion, and infrastructure improvement projects.
Work with architects, engineers, and contractors to design and implement facility upgrades.
Evaluate and recommend technology enhancements for improved facility management.
Knowledge and Skills
In-depth knowledge of building systems, including HVAC, plumbing, electrical, security, and structural components.
Understanding of state procurement, contract negotiation, and vendor management.
Proficiency in facility management software, maintenance tracking systems, and blueprint interpretation.
Strong understanding of regulatory compliance, workplace safety, and environmental policies.
Leadership and decision-making skills to effectively manage staff and facility operations.
Strong communication and interpersonal skills for coordinating with teams, vendors, and government agencies.
Ability to effectively manage inventory control, purchasing and procurement procedures, and customer service.
Ability to greet customers and provide information concerning the services and functions of the facility as well as the ability to train others to do the same.
Ability to plan, organize, and oversee the work of subordinates and coordinate work activities.
Minimum Qualifications
Minimum of two years of facility management experience.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
N/A
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
