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LOCAL OFFICE ADMINISTRATIVE ASSISTANT

Date:  Jun 10, 2021
Req ID:  3879
Location: 

Ft. Smith, AR, US, 72901

Category:  AR DEPT OF HUMAN SERVICES
Anticipated Starting Salary:  $26,033.90

Position Number: 22104036 
County: Sebastian 
Posting End Date: 06/17/2021 

Anticipated Starting Salary: $26,033.90 

DCO 

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Hiring Official:  Andrea Ferguson

 

This position is critical to the daily operations of this office.  The continuous inquiries from citizens in the county require this position to be the first contact and representative for the Agency. This position provides daily customer service, guidance, support, and coaching to citizens in this county.  The effective operation and delivery of DCO services depends heavily on this position to provide clerical support and customer service to the many citizens that inquire for assistance.  This position provides administrative support not just to DCO but to other divisions housed in the office as well.  The Local Office Administrative Assistant works under general supervision and is responsible for performing a wide variety of duties that may require independent decision making and substantial analysis within an assigned department or program.  Specific position assignments may vary, depending on business needs.  The LOA Assistant is critical to the county office for providing support to staff and clients in a courteous and timely manner for the proficient operation of the local DHS office.  These public assistance programs provide basic nutrition, health and cash assistance benefits to the poorest citizens living in this county and generate millions of dollars in local taxable revenues.

 

Due to the complexity of DCO eligibility programs and the continuous need to coordinate services with other entities to maximize services provided to the many needy families in Arkansas, the duties of this position cannot be absorbed by other staff and effectively maintain program integrity and visibility with support staff, clients, legislators, and the general public in multiple counties.

Position Information

Class Code: C062C

Grade: GS03

FLSA Status: NON-EXEMPT

Salary Range: $26,034.00 - $37,749.00

Summary

The Local Office Administrative Assistant is responsible for performing a wide variety of tasks that are standard or regular support duties within an assigned department or program. This position is governed by state and federal laws and agency/institution policy.

Functions

Screens incoming calls, directs calls, and takes and transmits messages. Greets visitors and provides assistance. Receives, sorts, and distributes various mail and correspondence to appropriate personnel. Prepares external and internal outgoing mail and follows established procedures and postal requirements. Photocopies various documents and ensures appropriate safeguard of such documents related to confidentiality. Performs tasks using standard operating equipment and computer programs to prepare and format forms, correspondence, reports, and other documents. Provides routine data entry, keying in information into designated fields using various databases. Assists in ensuring the proper flow of paperwork exists within an assigned department. Answers written or oral inquiries of a routine nature. May schedule appointments and conference rooms, verify data, provide follow up, and communicate appointment schedule to appropriate parties. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of computers and software applications. Knowledge of filing and recordkeeping procedures and statistics. Knowledge of customer service principles. Ability to perform data entry, typing, and word processing. Ability to comprehend and assimilate technical and business related documents. Ability to follow policies and procedures and other applicable regulations.

Minimum Qualifications

The formal education equivalent of a high school diploma. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.


Nearest Major Market: Fort Smith