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COMPUTER SUPPORT ANALYST

Date:  Oct 14, 2021
Req ID:  11453
Location: 

Morrilton, AR, US, 72110

Category:  AR DEPARTMENT OF HEALTH
Anticipated Starting Salary:  41,578.16

Arkansas Department of Health

4815 W Markham Street

Little Rock, AR  72205

 

Position Number: 22105853

County: Conway      City: Morrilton
Posting End Date: 10/26/21 
Administration – Information Systems Technology

 

Additional Preferences:  

 

Must have a valid Driver’s License.  Frequent in-state and occasional out-of-state travel is required.

 

Travel will be required to the following counties in the Northwest Region:

 

Baxter

Johnson

Logan

Marion

Pope

Scott

Searcy

Van Buren

Yell

 

Position will be located in Morrilton – Conway County.

 

Customer service experience is preferred.

 

Experience with data entry is preferred.

 

Experience with problem solving and troubleshooting is preferred.

 

Experience with speaking with and assisting customers on the telephone is preferred.

 

Must have good listening skills, verbal communication skills, and people skills.

 

Must have the ability to multi-task.

 

Hiring Official: S. Starks

Recruitment Contact: Sheila.Smith@arkansas.gov - 501-661-2268


The mission of the Department of Health is to protect and improve the health and well-being of all Arkansans.

Position Information

Class Code: D071C

Grade: IT03

FLSA Status: NON-EXEMPT

Salary Range: $41,578.00 - $60,288.00

Summary

The Computer Support Analyst is responsible for a wide range of activities related to computer support such as the maintenance and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.

Functions

Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor. Configures and installs microcomputer hardware and software for users. Installs software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with system developers and users to resolve problems. Manages disk space for micro, mini, or personal computer system, with multiple terminals and printers transmitting data to host system, bringing system up, taking system down, and backing up system to preserve data. Researches new technology and methodology and evaluates new products to determine their usefulness to agency users. Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs. Trains other employees in system operation and maintains system instructional manuals and supplies. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Ability to analyze computer system problems or errors and devise corrective measures. Ability to write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution. Ability to read and interpret technical literature and evaluate product acceptability and/or quality. Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment. Ability to code, test, and debug computer programs and write program documentation.

Minimum Qualifications

The formal education equivalent of a bachelors degree in computer science, mathematics, or a related field; plus one year of experience in computer support operations. OR Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting; plus one year of experience in computer support operations.Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.


Nearest Major Market: Little Rock