DESK CLERK

Date: Apr 24, 2024

Req ID: 39331

Location:

Mena, AR, US, 71953

Category: DEPT OF PARKS AND TOURISM

Anticipated Starting Salary: $28,585

Position Number: 22092207
County: Polk
Posting End Date: 05/10/2024
Anticipated Starting Salary: $28,585
Queen Wilhelmina State Park

Desk Clerk

Position #: 22092207

Grade: GS02

Salary: $28,585

Requisition: 39331

Location: Queen Wilhelmina State Park, Mena, AR

Closing date: 05/10/2024

This position functions as a lodge desk clerk with an emphasis on customer service. Job duties include greeting and assisting the public, providing information to guests and visitors, routing phone calls, making lodge and camping reservations utilizing a computerized reservation system and registering and checking in and out lodge and camping guests. Other job duties include operating a cash register, completing daily reports, keeping supplies stocked at the front desk, cleaning and maintaining the front desk and common areas adjacent to the front desk, and other duties as assigned. Applicant must be able to work a varied shift, including nights, weekends, and holidays. A criminal background check is required.

This position offers a full benefit package including paid holidays, annual and sick leave, health insurance, and retirement pension.

Applicants must meet or exceed the following qualifications: The education equivalent of a high school diploma; plus one year of experience in customer service, bookkeeping, or related field. Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

EOE/AA/ADA Minorities and women are encouraged to apply.

Applications accepted online ONLY: https://arcareers.arkansas.gov/
The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.

Position Information

Class Code: C086C

Grade: GS02

FLSA Status: NON-EXEMPT

Salary Range: $23,335.00 - $33,836.00

Summary

The Desk Clerk is responsible for registering guests, computing bills, collecting payments, and maintaining records. This position is governed by state and federal laws and agency/institution policy.

Functions

Receives and confirms room reservations over the telephone, accepts advance credit card deposits, and maintains front desk operations. Mails room confirmations, deposit receipts, and/or refund forms to customers. Greets and registers guests and assigns rooms. Answers inquiries and provides information pertaining to hotel services, guest registration, travel directions, and tourist attractions in the area. Keeps records of guests' accounts and posts charges to guest registration sheets. Totals and balances cash register with receipts recorded and reconciles differences. Compiles daily activity reports. Makes wake-up telephone calls to guests and relays messages. May sell gifts, maintain inventory of office supplies, conduct security checks of lodge and grounds, and assign work to custodial staff. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of basic bookkeeping practices. Knowledge of general office practices. Ability to understand and prepare oral and written material and information, including ledgers, journals, reports, correspondence, etc. Ability to establish and maintain filing systems. Ability to answer the telephone, greet visitors, and provide information and assistance. Ability to operate standard office equipment.

Minimum Qualifications

The education equivalent of a high school diploma; plus one year of experience in customer service, bookkeeping, or related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.