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Date:  Sep 15, 2021
Req ID:  7085

Marion, AR, US, 72364

Anticipated Starting Salary:  40,339.94

Position Number: 22079833 
County: Crittenden 
Posting End Date: 09/26/2021 

Anticipated Starting Salary: 40,339.94 
Office of Child Support Enforcement 

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Class Code: M029C

Grade: GS07


Salary Range: $40,340.00 - $58,493.00


The Child Support Supervisor II is responsible for coordinating staff activities and providing assistance to participants within a child support enforcement program area. This position is governed by state and federal laws and agency/institution policy.


Supervises a medium-sized to large staff by interviewing and recommending for hire, providing training and/or training opportunities, counseling and disciplining staff, evaluating the performance of incumbents, and reviewing supervisory recommendations. Coordinates work activities by assigning and monitoring regular and special projects, receiving and approving work plans, schedules, project reports, and recommendations, disseminating and interpreting policies and procedures, and presenting in service training. Provides technical assistance to clients by disseminating program information, interpreting or clarifying policies and procedures, investigating and resolving complaints and problems, and preparing and presenting training programs. Participates in the development of operating policies and procedures by analyzing the effectiveness of current practices, assessing unit needs, creating manual and computerized reporting tools, identifying budgetary needs, and maintaining updated operating manuals. Conducts research, compiles and analyzes program and operating data, prepares correspondence, reports, and proposals, maintains records and ensures their security, and serves on committees. Performs other duties as assigned.



Knowledge, Skills and Abilities

Knowledge of state and federal regulations and policies governing child support enforcement. Knowledge of the procedures and practices of personnel management and budgetary procedures. Ability to supervise, plan, organize, and direct the work of others. Ability to develop, interpret, and apply state and federal regulations, guidelines, and policies. Ability to research, monitor, and evaluate program. Ability to present and review oral and written information and materials.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in business administration, public administration, personnel management, or a related area; plus four years of experience in the area supervised or a related area, including one year in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.



The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.


Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference:   A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.


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