Position Number: 22094527
County: Pulaski
Posting End Date: 08/12/2025
Anticipated Starting Salary: $57,351.01
Hiring Official: Gina Chandler
Please note: To meet the minimum qualifications for this position, applicant must be an honorably discharged veteran.
The Arkansas Department of Veterans Affairs serves Arkansas Veterans, and their eligible dependents, through advocacy and education to access federal and state benefits, high-quality long-term nursing care, and burial honors.
Position Information
Job Series: Veterans Services – Career Path
Classification: Veterans Service Officer
Class Code: PVS02P
Pay Grade: SGS07
Salary Range: $57,351 - $84,879
Job Summary
The Veteran’s Service Officer (VSO) is responsible for assisting veterans, service members, and their families in obtaining benefits and services available through state and federal programs. This role involves case management, claims processing, advocacy, and community outreach to ensure veterans receive the support they deserve.
Primary Responsibilities
Assist veterans and their families in applying for state and federal benefits, including disability compensation, pensions, healthcare, education, and housing assistance.
Gather necessary documentation, review eligibility criteria, and submit claims to the U.S. Department of Veterans Affairs (VA) and other agencies.
Conduct one-on-one interviews to assess individual needs and provide tailored guidance.
Maintain accurate case records and documentation in accordance with agency policies.
Monitor the status of claims and appeals, following up with relevant agencies as needed.
Advocate for veterans' rights by navigating the complex benefits system and resolving service-related disputes.
Provide outreach and education to veterans, community organizations, and local government agencies regarding available programs.
Represent veterans in formal hearings and appeals when necessary.
Develop and maintain relationships with veteran service organizations (VSOs), healthcare providers, and social service agencies.
Ensure compliance with state and federal laws governing veteran benefits.
Prepare reports on service delivery, claim approvals, and outreach efforts.
Assist in training new staff or volunteers working with veterans.
Knowledge and Skills
Strong interpersonal and communication skills to effectively assist veterans from diverse backgrounds.
Ability to listen with empathy and patience to understand veterans' concerns and provide appropriate solutions.
Familiarity with state and federal veteran programs, VA benefits, and military service-related claims.
Understanding of discharge statuses, military documentation (e.g., DD-214), and eligibility requirements.
Strong analytical skills to review claims and identify supporting documentation.
Ability to navigate complex benefit systems and troubleshoot application issues.
Attention to detail in case management, paperwork, and compliance tracking.
Ability to manage multiple cases, prioritize tasks, and meet deadlines.
Ability to explain complex benefits programs in a clear and understandable manner.
Minimum Qualifications
At least three years of experience in veterans affairs, case management, public service, or a related field.
Must be an Honorably Discharged Veteran.
Licensure/Certifications
N/A
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
