USER SUPPORT ANALYST
Little Rock, AR, US, 72209
Position Number: 22088885
County: Pulaski
Posting End Date: 07/08/2025
Anticipated Starting Salary: 54924
The Department of Public Safety’s mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state’s premier public safety agency.
This position is Safety Sensitive and is subject to pre-employment, random, and for-cause drug screenings.
If you are requesting veteran’s preference, please include your DD214.
Preferred Qualifications:
Excellent interpersonal and technical skills. Experience/Knowledge of basic computer troubleshooting. Windows 11 knowledge. Office 365 knowledge. Microsoft or CompTIA certifications are a plus.
This position will work on the Desktop Support Team providing in-person and phone support Resolve hardware/software problems in response to user questions and requests for assistance via a ticketing system. Diagnose the source of malfunctions, recommend corrective actions, and/or consult with appropriate staff or vendors. Configure and install computer hardware and software for users. Install software updates and coordinate with developer or manufacturer to resolve problems. Monitor multiple ticket queues and follow up with customers when required. Verify tickets are flowing correctly through the help desk system and ensure SLAs are being met. Must be available on some nights and weekends as part of an on-call rotation. Perform other duties as assigned. Shift will be 8am-4:30pm Mon-Fri
Position Information
Job Series: User Support – Career-path
Classification: User Support Analyst
Class Code: IUS01P
Pay Grade: IST04
Salary Range: $54,924 - $89,613
Job Summary
Primary Responsibilities
Knowledge and Skills
Minimum Qualifications
Licensure/Certifications
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Nearest Major Market: Little Rock