TELECOMMUNICATIONS SPECIALIST
Little Rock, AR, US, 72205
Arkansas Department of Health
4815 W Markham Street
Little Rock, AR 72205
Position Number: 22105792
County: Pulaski City: Little Rock
Posting End Date: 05/01/24
Anticipated Starting Salary: $39,696.00
Office of Preparedness & Emergency Response - Emergency Communications Center
Additional Preferences:
This position is considered critical/essential personnel for the Arkansas Department of Health and works in a twenty-four (24) hour communication center.
Shift work is always required, including holidays, weekends, and during inclement weather.
The Supervisor has the right to change any or all shifts as needed to maintain coverage for the Emergency Communication Center (ECC).
Work includes working with Arkansas Nuclear One (ANO) communications and travel may be required.
Computer skills including working knowledge of Microsoft Office programs is preferred.
Experience with multi-line phone systems, radios, NAWAS, and WebEOC software is preferred.
Hiring Official: G. Knight
Recruitment Contact: Sheila.Smith@arkansas.gov - 501-661-2268
The mission of the Department of Health is to protect and improve the health and well-being of all Arkansans.
Position Information
Class Code: D081C
Grade: GS05
FLSA Status: NON-EXEMPT
Salary Range: $32,405.00 - $46,987.00
Summary
The Telecommunications Specialist is responsible for performing emergency and non-emergency dispatch and/or communication services. This position is governed by state and federal laws and agency policy.
Functions
Answers and responds to emergency and non-emergency calls. Monitors, responds to, and logs transmissions and activity. Takes calls on reported crimes or incidents and, when needed, prepares written reports and forwards information to appropriate personnel/authorities for investigation or processing. Contacts other services as needed and provides details of the situation for response. Interacts with the public/coworkers in many different and sometimes critical situations, through telephone or in person. Maintains records, and logs related to telecommunication operations on computer database. Gathers and prepares information for requested reports by researching records and ensures the integrity of data and corrects and updates as required. Performs other duties as assigned.
Dimensions
Knowledge, Skills and Abilities
Knowledge of operating procedures used in telecommunication operations. Knowledge of Federal Communication Commission rules and regulations related to telecommunications. Knowledge of computers and software application programs. Ability to demonstrate the operation of telecommunication equipment. Ability to operate standard office equipment. Ability to understand and communicate department policies and procedures. Ability to maintain communication records and logs.
Minimum Qualifications
The formal education equivalent of a high school diploma; plus two years of experience and/or training in communications or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Licenses
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Nearest Major Market: Little Rock
