SOCIAL SERVICES SUPERVISOR/EXPERT

Date: May 5, 2026

Req ID: 56903

Location:

Little Rock, AR, US, 72201

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $63,085.98

Position Number: 22109789
County: Pulaski
Posting End Date: May 18, 2026

Job duties:

Oversees the Arkansas Children Trust Fund to promote and develop programs aimed at primary child abuse and neglect prevention.

Oversees the Community Based Child Abuse and Prevention (CBCAP) federal grant to help fund programs for primary prevention and to promote child abuse and neglect awareness.

Recruits for, and works closely with, the Parent Advisory Council (PAC). The Council is made up of people who have needed social services previously, whose experience with the System helps guide policy for DCFS.

Responsible for the WIC Baby and Me Program, partnering with the Department of Health and the University of Arkansas Little Rock. Expansion of the Community School initiative, promoting activities and community awareness during the Child Abuse Prevention month.

Responsible for exploring new and innovative ways to enhance primary prevention efforts in Arkansas. Works closely with procurement and finance to develop new grants or contracts opportunities for prevention programs in Arkansas. Identify systemic issues found during child fatality reviews at both the local and state level. Determines the services or community awareness efforts needed to fund child prevention efforts for child fatalities in the state.

Preferred experience:

Experience managing primary prevention programs and experience with managing a budget. Strong organizational skills, with the ability to manage multiple tasks.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Social Services Programs - Career Path

Classification: Social Services Supervisor/Expert

Class Code: SSP17P

Pay Grade: SGS08

Salary Range: $63,086 - $93,367

Job Summary

The Social Services Supervisor/Expert is responsible for overseeing social service programs, ensuring compliance with state and federal policies, and providing guidance to staff. This role involves strategic planning, program evaluation, and supervision of case management to improve service delivery and client outcomes. The Supervisor/Expert serves as a subject-matter authority in social work practices, policy development, and stakeholder engagement.

Primary Responsibilities

The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts. Supervise, mentor, and evaluate social services staff. Develop and implement policy and program initiatives to improve service delivery. Conduct program audits and quality assurance to ensure compliance. Provide expertise in crisis intervention, case management, and legal compliance. Coordinate with government agencies, community organizations, and advocacy groups. Lead statewide social services initiatives and high-priority programs. Oversee compliance with federal, state, and agency regulations. Provide technical expertise in crisis management, program development, and inter-agency collaboration.

Knowledge and Skills

Case management and service coordination Knowledge of crisis intervention and de-escalation techniques Knowledge of Arkansas social service laws, policies, and regulations Proficiency in data management, reporting, and documentation Familiarity with trauma-informed care and cultural competency Understanding of behavioral health and protective services Leadership and mentorship skills for supervisory roles

Minimum Qualifications

Minimum of four years of work experience in human services programs or public service work, including one year in a supervisory or leadership capacity.

Required to have a background check and child/adult maltreatment registry check.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.