SOCIAL SERVICES SUPERVISOR/EXPERT

Date: Aug 6, 2025

Req ID: 51752

Location:

Little Rock, AR, US, 72201

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $63,086.00

Position Number: 22168882
County: Pulaski
Posting End Date: 08/16/2025

DCFS

Hiring Official: Cyndi Rowlett

Special Work Conditions: The In-Home Program Manager is responsible for management, direction, development and implementation of in-home and reunification cases, ensuring processes, policy and procedures are in place and followed, providing staff education as necessary; provide consultations and technical assistance while covering the contracts assigned to the In-Home Unit.

The Program Manager is expected to: operate a motor vehicle safely according to applicable laws at any time of day or night; have reliable personal transportation; extensive in-state travel ability; maintain a valid driver’s license and current auto insurance; ability to work with families who are experiencing poverty, addiction, and/or some type of neglectful or abusive situation; to lift weight (i.e., picking up children) up to 50 lbs.; ability to transport children and adults, ability to deal with complex situations and problem solve those situations, ability to deal with stressful situations.

Preferred Qualifications: Formal education of a bachelor’s degree, plus four years of experience in working with children and/or families, and experience with community engagement or community resources. Public speaking and computer experience preferred. Organizational skills are a must.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Social Services Programs - Career Path

Classification: Social Services Supervisor/Expert

Class Code: SSP17P

Pay Grade: SGS08

Salary Range: $63,086 - $93,367

Job Summary

The Social Services Supervisor/Expert is responsible for overseeing social service programs, ensuring compliance with state and federal policies, and providing guidance to staff. This role involves strategic planning, program evaluation, and supervision of case management to improve service delivery and client outcomes. The Supervisor/Expert serves as a subject-matter authority in social work practices, policy development, and stakeholder engagement.

Primary Responsibilities

The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts. Supervise, mentor, and evaluate social services staff. Develop and implement policy and program initiatives to improve service delivery. Conduct program audits and quality assurance to ensure compliance. Provide expertise in crisis intervention, case management, and legal compliance. Coordinate with government agencies, community organizations, and advocacy groups. Lead statewide social services initiatives and high-priority programs. Oversee compliance with federal, state, and agency regulations. Provide technical expertise in crisis management, program development, and inter-agency collaboration.

Knowledge and Skills

Case management and service coordination Knowledge of crisis intervention and de-escalation techniques Knowledge of Arkansas social service laws, policies, and regulations Proficiency in data management, reporting, and documentation Familiarity with trauma-informed care and cultural competency Understanding of behavioral health and protective services Leadership and mentorship skills for supervisory roles

Minimum Qualifications

Minimum of four years of social work experience, including one year in a supervisory or leadership capacity. Required to have a background check and child/adult maltreatment registry check.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.