SOCIAL SERVICES MANAGER

Date: Oct 22, 2025

Req ID: 53096

Location:

Little Rock, AR, US, 72201

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $69,395.00

Position Number: 22165530
County: Pulaski
Posting End Date: 11/2/2025
DCFS

Hiring Official: Tracy Holloway

Special Work Conditions:

The Social Services Manager-Field Operations directly supports the Assistant Director of Field Operations, plus maintains specific job duties as assigned.

Responsibilities include but are not limited to:

Monitoring reports and overseeing day-to-day operations as requested by Assistant Director.
Providing coaching and mentoring to field
Monitoring the state car plan that is implemented
Monitoring adverse court decisions and supporting field staff to cure adverse court decisions
Developing plans as requested by Assistant Director
Providing technical assistance and information to staff as needed for all programs
Review of policies
Completes briefings as requested by Assistant Director
Completes monthly reports
Provides Supervision to other staff as directed by Assistant Director
Responds to complaints assigned by Assistant Director
Contract management
Position tracking for each vacant position within DCFS
On-Call Coverage for the Assistant Director of Community Services
Other special projects or assignments
Workgroup participation

Preferred Qualifications:

The formal education equivalent of a bachelor’s degree in social work, sociology, psychology, or a related field plus five years of experience in social services, organizational management, or a related program area, including two years supervisory experience.

Knowledge of the principles and practice of counseling, social work and case management.
Knowledge of state and federal laws, rules, guidelines and agency policies and programs pertaining to child welfare.
Ability to plan, organize and direct the work of lower-level supervisors
Ability to provide training and assistance on case management.
Ability to perform case and situation analysis and develop plans.
Ability to prepare, present, and review oral and written technical and confidential information and reports.
Ability to understand statistical and management information and analyze information and present findings.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Social Services Programs - Competitive

Classification: Social Services Manager

Class Code: SSP15C

Pay Grade: SGS09

Salary Range: $69,395 - $102,705

Job Summary

The Social Services Manager is responsible for overseeing the administration, coordination, and delivery of social service programs within the State of Arkansas. This position plays a critical role in ensuring compliance with state and federal regulations, improving service delivery, and leading a team of social service professionals. The Social Services Manager will work across child welfare, adult protective services, behavioral health, economic assistance, and community support programs to ensure the well-being of Arkansas residents.

Primary Responsibilities

Oversee the implementation, coordination, and evaluation of social service programs. Ensure compliance with Arkansas state policies, federal regulations, and agency procedures. Develop and implement program policies, service standards, and best practices. Assess community needs and adjust service offerings to improve effectiveness. Monitor program budgets, resources, and performance metrics to optimize service delivery. Supervise, mentor, and provide professional development opportunities for social service staff. Conduct performance evaluations, training, and coaching for employees. Develop strategies to improve staff retention, morale, and engagement. Ensure that staff members have the resources and support necessary to serve clients effectively. Provide guidance on complex and high-risk cases, ensuring proper intervention strategies. Oversee case review processes to maintain high service quality. Establish quality assurance protocols to track program outcomes and compliance. Implement data-driven decision-making to enhance service effectiveness and efficiency. Collaborate with community organizations, healthcare providers, legal entities, and other agencies to enhance service coordination. Represent the agency in community meetings, stakeholder discussions, and interagency task forces. Advocate for policy changes and funding to improve service accessibility. Lead outreach efforts to educate the public on available programs and resources. Develop and implement emergency response protocols for high-risk cases. Assist in conflict resolution and problem-solving within social service teams and community partners. Provide leadership during crisis situations, natural disasters, or public health emergencies that impact social service delivery.

Knowledge and Skills

Program management and service delivery oversight Regulatory compliance with Arkansas and federal social service laws Budget management and resource allocation Crisis intervention and risk assessment Data analysis for performance tracking and program evaluation Policy development and implementation Knowledge of trauma-informed care, cultural competency, and social work ethics Problem-solving and critical thinking in high-pressure situations

Minimum Qualifications

Five years of experience in human services programs or public service work and at least three years of supervisory or leadership experience. Required to have a background check and child/adult maltreatment registry check.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.