SOCIAL SERVICES COORDINATOR

Date: Aug 15, 2025

Req ID: 51961

Location:

Little Rock, AR, US, 72201

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $57,351.00

Position Number: 22099332
County: Pulaski
Posting End Date: 8/22/2025

DCO

Hiring Official: Pammy Graves

Minimum Qualifications – from OPM Job Specification

The formal education equivalent of a bachelor’s degree in Psychology, Sociology, or a related field; plus, two years of experience in social or community service program activities or a related area. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements. Upon approval of the Qualifications Review Committee.

Job Summary – short description of overall job duties

The Department of Human Services (DHS) Social Service Coordinator is responsible for analyzing, monitoring, evaluating, and reviewing DHS County Offices to ensure measure compliance with the provisions of FNS regulations. This position is governed by state and federal laws and agency policies.

Special Requirements-

Must have completed Eligibility Training for SNAP, Medicaid, and TEA.
Must have experience reviewing SNAP cases
Must have experience determining eligibility in ARIES
Must be able to interpret and apply policy
Must have strong writing skills
Must have excellent communication skills
Must have the ability to research and interpret federal regulations as they relate to the SNAP Program
Must be proficient in Microsoft office programs

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Social Services Programs - Career Path

Classification: Social Services Coordinator

Class Code: SSP11P

Pay Grade: SGS07

Salary Range: $57,531 - $84,879

Job Summary

The Social Services Coordinator manages and coordinates social service programs, ensuring that clients receive necessary resources and support. This role involves case management oversight, policy implementation, and interagency coordination to enhance service accessibility for Arkansas residents.

Primary Responsibilities

Oversee case assignments and workload distribution among social services staff. Ensure programs comply with state and federal guidelines. Develop partnerships with community resources and service providers. Monitor program effectiveness and recommend improvements. Provide training and support to frontline social workers.

Knowledge and Skills

Strong organizational and analytical skills Ability to manage and coordinate multiple cases and projects Excellent problem-solving and communication abilities Case management and service coordination Knowledge of crisis intervention and de-escalation techniques Knowledge of Arkansas social service laws, policies, and regulations Intermediate in data management, reporting, and documentation Familiarity with trauma-informed care and cultural competency Understanding of behavioral health and protective services

Minimum Qualifications

Minimum of three years of social work experience. Required to have a background check and child/adult maltreatment registry check.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.