SENIOR TECHNOLOGY ANALYST

Date: Jun 21, 2022

Req ID: 18648

Location:

Little Rock, AR, US, 72201

Category: DEPT OF INFORMATION SYSTEMS

Anticipated Starting Salary: 57755.15

Position Number: 22087568
County: Pulaski
Posting End Date: 5/10/2022
Anticipated Starting Salary: 57755.15
Division of Information Systems

The Arkansas Department of Transformation and Shared Services' goal is to create a more efficient government through epic service delivery and collaboration across state government. The department is comprised of the Office of the Secretary, the Arkansas Geographic Information Systems Office, the Division of Building Authority, the Division of Information Systems, the Employee Benefits Division, the Office of Personnel Management, and the Office of State Procurement.

Job Description:
The Senior Technology Analyst provides technical expertise necessary in the implementation, use of software technologies deployed, identification of problems and problem solving. This position will be responsible for assisting in the upgrades of software. The Senior Technology Analyst works directly with software vendors and internal staff members to solve complex problems. They must be able to report to senior staff problems and resolutions. They will serve in a lead IT role on relevant projects as assigned and provide end-user support as needed.

Preferred Qualifications:
Ability to read, write, and execute SQL queries.
Excellent understanding and experience using Microsoft SQL Server.
Detail Oriented.
Strong analytical skills with the ability to document requirements and research complex issues.
Experience providing technical expertise to support software implementations, upgrades, and usage including problem identification and resolutions.
Experience in leadership role on IT related projects.
Strong verbal and written communication skills.
Excellent organizational, problem solving, and planning skills with the ability to set priorities.
Experience with Office 365 products and exceptional Microsoft Excel skills.
Excellent customer service skills.
Ability to provide end user support and training as needed.

Position Information

Class Code: D016C

Grade: IT06

FLSA Status: EXEMPT

Salary Range: $57,755.00 - $83,745.00

Summary

The Senior Technology Analyst position is responsible for supporting, facilitating, preparing, and developing the policies, standards, and guidelines relating to information technology and on-going operations of the Arkansas Enterprise Architecture program. This position is governed by state and federal laws and agency/institution policy.

Functions

Develops and publishes policies, standards, and guidelines relating to information technology. Evaluates, designs, implements, and maintains databases, writes code, verifies data, and constructs complex reports. Provides technical assistance in software applications and problem solving to agency personnel. Tests technologies for compliance with accessibility laws and standards for internal and external entities. Produces reports, graphic art, visual materials, and other electronic and paper documents for presentations, websites, and publications for agency outreach. Assists in the development of the Arkansas Enterprise Architecture policies, standards, and guidelines. Provides and maintains ongoing design of websites to ensure consistency in style, tone, and quality of the organization's site. Performs research and data analysis and utilizes reporting tools for project design. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of principles and processes for of customer service. Knowledge of Microsoft Office Professional Suite automation and interoperability. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to read and understand information and ideas presented in writing. Ability to develop, design, edit, and maintain websites. Ability to prepare and deliver public presentations related to information technology. Ability to communicate effectively both orally and written.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in information technology, business administration, or related field; plus three years of experience in system analysis, telecommunications, information technology, information security, or other related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.