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SENIOR SOFTWARE SUPPORT SPECIALIST

Date:  Jun 9, 2021
Req ID:  8105
Location: 

Little Rock, AR, US, 72205

Category:  AR DEPARTMENT OF HEALTH
Anticipated Starting Salary:  64,444.85

Arkansas Department of Health

4815 W Markham Street

Little Rock, AR  72205

 

Position Number: 22178914

County: Pulaski          City: Little Rock

Posting End Date: 06/22/21 
Administration – Information Technology Systems

 

Additional Preferences:  

 

Some in-state travel may be required.

 

Occasional or frequent twenty-four (24) hour on-call duty may be required.

 

Experience in Visual Basic, SQL, HTML and NET is preferred.

 

Experience in Crystal Reports and/or Business Objects is preferred.

 

Experience in Geographical Informantion System (GIS) is preferred.

 

Experience in Mircosoft Office Suite Products ( Word, Access, Power Point, and Excel) is preferred.

 

Experience with Troubleshooting PC Hardware and Software in a LAN Environment is preferred.

 

Hiring Official:  C. Skill

Recruitment Contact: Sheila.Smith@arkansas.gov - 501-661-2268


The mission of the Department of Health is to protect and improve the health and well-being of all Arkansans.

Position Information

Class Code: D028C

Grade: IT07

FLSA Status: EXEMPT

Salary Range: $64,444.00 - $93,445.00

Summary

The Senior Software Specialist is responsible for executing and coordinating activities related to the integration, implementation, and maintenance of software programs and applications which are part of the organization's information systems. This position is governed by state and federal laws and agency/institution policy.

Functions

Advises management of actions to optimize performance and the impact of planned business changes on information systems processes. Identifies, evaluates, develops, and maintains system documentation pre and post technology integrations. Assists in the design and implementation of plans to test all facets of software applications, including database and network operations, and to evaluate results. Participates in analysis of complex user information flows and needs, and recommends a solution to meet user needs, while preserving the integrity of centrally supported systems. Functions as a technical expert, provides guidance to Software Specialist, and implements applications and software programs. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of supervisory practices and procedures. Knowledge of the application of systems analysis and programming in automated information systems. Knowledge of emerging management technologies and system information developments. Ability to review results, determine the source of problems/errors, and devise corrective actions. Ability to formulate a design for a complex system of programs to solve multifaceted problems considering hardware/software/manpower required and design a system of interlocking programs. Ability to plan, organize, and direct the work of subordinates. Ability to discern necessary support actions/input and to write detailed actions and procedures for non-technical personnel. Ability to understand relevant detail from oral information and explain technical terms and information. Ability to oversee multiple projects and implement on a timely basis. Ability to work with users and determine their needs to fulfill their requests.

Minimum Qualifications

The formal education of a bachelor's degree in computer science, information technology, data systems or related field; plus three years of experience in information technology, or related field, including two years of experience in a supervisory or leadership role. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.


Nearest Major Market: Little Rock