SENIOR SOFTWARE SUPPORT SPECIALIST
Little Rock, AR, US, 72202
Position Summary
The Senior Software Support Specialist will function as the Senior Programmer Manager and is responsible for managing a small programming team, research programming methods, designing and/or modifying computer systems for system process activities. This position is governed by state and federal laws and agency policy.
Education and Professional Work Experience
Minimum Qualifications
The formal education of a bachelor's degree in computer science, information technology, data systems or related field; plus, three years of experience in information technology, or related field, including two years of experience in a supervisory or leadership role. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.
Preferred Qualifications
Required:
- Supervisory experience
- Must have a demonstratable knowledge of programming skills and techniques.
- Must be able to research, design, implement and maintain software programs.
- Must be able to test and debug applications.
Preferred:
- Knowledge of Web application design and coding.
- Working knowledge of PHP, JavaScript, HTML, CSS, Yii Web Framework.
- Ability to create database tables and write SQL queries.
- Ability to gather user requirements.
- Knowledge of Report Design software - Jasper Reports.
Knowledge, Skills, and Abilities
Knowledge of supervisory practices and procedures. Knowledge of the application of systems analysis and programming in automated information systems. Knowledge of emerging management technologies and system information developments. Ability to review results, determine the source of problems/errors, and devise corrective actions. Ability to formulate a design for a complex system of programs to solve multifaceted problems considering hardware/software/manpower required and design a system of interlocking programs. Ability to plan, organize, and direct the work of subordinates.
Ability to discern necessary support actions/input and to write detailed actions and procedures for non technical personnel. Ability to understand relevant detail from oral information and explain technical terms and information. Ability to oversee multiple projects and implement on a timely basis. Ability to work with users and determine their needs to fulfill their requests.
Job Responsibilities and Expected Results
This position serves as senior level application developer who is responsible for managing programming staff, developing, and supporting PHP applications that are moderate to high complexity. Responsible for developing reports in various report generators such as Jasper Reports using Jasper Server and Jasper Studio. Duties include but not limited to supporting 46 existing PHP applications, design and development of new PHP/MYSQL applications utilizing the MVC design pattern. Support of legacy Microsoft Access legacy applications is also required.
Key Business Processes/ Duties
Key Responsibilities
Same as job responsibilities
Position Information
Class Code: D028C
Grade: IT07
FLSA Status: EXEMPT
Salary Range: $64,444.00 - $93,445.00
Summary
Functions
Dimensions
Knowledge, Skills and Abilities
Minimum Qualifications
Licenses
The mission of the Department of Commerce is to champion economic opportunities through strategic initiatives and an equitable regulatory environment that attracts and grows businesses, safeguards consumers, enhances workforce quality, and energizes our infrastructure, creating a better quality of life for all Arkansans.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Nearest Major Market: Little Rock