SENIOR SOFTWARE SUPPORT SPECIALIST

Date: Jun 23, 2022

Req ID: 18498

Location:

Little Rock, AR, US, 72202

Category: STATE INSURANCE DEPARTMENT

Anticipated Starting Salary: $64,445

Position Summary

The Senior Software Support Specialist will function as the Senior Programmer Manager and is responsible for managing a small programming team, research programming methods, designing and/or modifying computer systems for system process activities. This position is governed by state and federal laws and agency policy.

Education and Professional Work Experience

Minimum Qualifications

The formal education of a bachelor's degree in computer science, information technology, data systems or related field; plus, three years of experience in information technology, or related field, including two years of experience in a supervisory or leadership role. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.

Preferred Qualifications

Required:

Supervisory experience
Must have a demonstratable knowledge of programming skills and techniques.
Must be able to research, design, implement and maintain software programs.
Must be able to test and debug applications.

Preferred:

Knowledge of Web application design and coding.
Working knowledge of PHP, JavaScript, HTML, CSS, Yii Web Framework.
Ability to create database tables and write SQL queries.
Ability to gather user requirements.
Knowledge of Report Design software - Jasper Reports.

Knowledge, Skills, and Abilities

Knowledge of supervisory practices and procedures. Knowledge of the application of systems analysis and programming in automated information systems. Knowledge of emerging management technologies and system information developments. Ability to review results, determine the source of problems/errors, and devise corrective actions. Ability to formulate a design for a complex system of programs to solve multifaceted problems considering hardware/software/manpower required and design a system of interlocking programs. Ability to plan, organize, and direct the work of subordinates.

Ability to discern necessary support actions/input and to write detailed actions and procedures for non technical personnel. Ability to understand relevant detail from oral information and explain technical terms and information. Ability to oversee multiple projects and implement on a timely basis. Ability to work with users and determine their needs to fulfill their requests.

Job Responsibilities and Expected Results

This position serves as senior level application developer who is responsible for managing programming staff, developing, and supporting PHP applications that are moderate to high complexity. Responsible for developing reports in various report generators such as Jasper Reports using Jasper Server and Jasper Studio. Duties include but not limited to supporting 46 existing PHP applications, design and development of new PHP/MYSQL applications utilizing the MVC design pattern. Support of legacy Microsoft Access legacy applications is also required.

Key Business Processes/ Duties

Key Responsibilities

Same as job responsibilities

Position Information

Class Code: D028C

Grade: IT07

FLSA Status: EXEMPT

Salary Range: $64,444.00 - $93,445.00

Summary

The Senior Software Specialist is responsible for executing and coordinating activities related to the integration, implementation, and maintenance of software programs and applications which are part of the organization's information systems. This position is governed by state and federal laws and agency/institution policy.

Functions

Advises management of actions to optimize performance and the impact of planned business changes on information systems processes. Identifies, evaluates, develops, and maintains system documentation pre and post technology integrations. Assists in the design and implementation of plans to test all facets of software applications, including database and network operations, and to evaluate results. Participates in analysis of complex user information flows and needs, and recommends a solution to meet user needs, while preserving the integrity of centrally supported systems. Functions as a technical expert, provides guidance to Software Specialist, and implements applications and software programs. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of supervisory practices and procedures. Knowledge of the application of systems analysis and programming in automated information systems. Knowledge of emerging management technologies and system information developments. Ability to review results, determine the source of problems/errors, and devise corrective actions. Ability to formulate a design for a complex system of programs to solve multifaceted problems considering hardware/software/manpower required and design a system of interlocking programs. Ability to plan, organize, and direct the work of subordinates. Ability to discern necessary support actions/input and to write detailed actions and procedures for non-technical personnel. Ability to understand relevant detail from oral information and explain technical terms and information. Ability to oversee multiple projects and implement on a timely basis. Ability to work with users and determine their needs to fulfill their requests.

Minimum Qualifications

The formal education of a bachelor's degree in computer science, information technology, data systems or related field; plus three years of experience in information technology, or related field, including two years of experience in a supervisory or leadership role. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The mission of the Department of Commerce is to champion economic opportunities through strategic initiatives and an equitable regulatory environment that attracts and grows businesses, safeguards consumers, enhances workforce quality, and energizes our infrastructure, creating a better quality of life for all Arkansans.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.