SENIOR SOFTWARE SUPPORT ANALYST

Date: Jan 14, 2025

Req ID: 46377

Location:

Little Rock, AR, US, 72201

Category: AR TEACHER RETIREMENT SYSTEM

Anticipated Starting Salary: $57,775.15

Position Number: 22150677
County: Pulaski
Posting End Date: January 21, 2025
Anticipated Starting Salary: $57,775.15

Position Information

Class Code: D038C

Grade: IT06

FLSA Status: EXEMPT

Salary Range: $57,755.00 - $92,120.00

Summary

The Senior Software Support Analyst is responsible for designing and/or modifying computer systems for system process activities. This position is governed by state and federal laws and agency/institution policy.

Functions

Meets with users to compile, identify, and determine job specifications needed to develop new processes, update, modify, or correct existing programs. Analyzes structure requirements, such as data manipulation, program logic, hardware and software requirements, and feasibility. Designs procedures, such as systems input, output, file structure, program language, and job flow requirements. Modifies design according to team requirements and user needs. Tests the development and implementation of program before placing system into production. Documents processes in systems manual, such as file and report layouts, form design, and decision tables. Analyzes systems maintenance requirements by reviewing reports, user modification requests and systems problems. Directs the design of computer system processes by scheduling priorities and assigning various tasks to subordinate analysts involved in system design. Coordinates the development and modification of computer job specifications for system users needed to implement new processes. Performs systems maintenance activities through error reports, user modifications requests, and systems problems. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of computer system hardware and software. Knowledge of computer user requirements. Knowledge of system design procedures. Ability to develop computer programs. Ability to analyze and modify existing computer systems. Ability to lead analyst team in the design and maintenance of computer system processes. Ability to determine costs and resource requirements of projects.

Minimum Qualifications

The formal education equivalent of a bachelor's degree with a major in computer science or mathematics; plus four years of experience in computer programming or related area, including one year in systems analysis. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

Contact Information: Human Resources
Phone: 501-682-1517

Since 1937, the Arkansas Teacher Retirement System has been fulfilling its mission of providing retirement security for Arkansas's past, present, and future public education professionals. The vision of ATRS is to be a model retirement system that sustains the trust of its members and the people of Arkansas through prudent financial stewardship and exceptional customer service.

SALARY: Starting salary is $40,339.94. A higher starting salary would apply only if a promotional opportunity for a current state employee. Only completed applications will be accepted. Applications must include complete work history and references. List ALL work and/or volunteer experience in the "Employment Work History" section. "See attached resume" is not an acceptable entry for any section. A resume may accompany the state application but will not be substituted for any part of the application. Incomplete applications will not be processed.

Employment in this position is subject to a background check and six (6) month initial period for employment review. If a college degree is required for the position for which you are applying, bring a copy of your transcript with you if you are selected for an interview.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

Method of pay is direct deposit. Checking or savings account is required if hired.

7% Mandatory contribution to AR Teacher Retirement System is required if hired.

Employees hired or rehired in 2014 or later will be automatically enrolled into the Arkansas Diamond Deferred Compensation 457 Plan with a 3% automatic deduction. If you do not wish to participate, you have 90 days from your first deduction to opt out.

This position offers a full benefit package including paid holidays, annual and sick leave, health insurance and retirement pension.

ATRS is an equal opportunity employer.

Applications accepted online ONLY: www.arcareers.arkansas.gov

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.