RETIREMENT SYSTEM COORDINATOR

Date: Sep 17, 2025

Req ID: 52966

Location:

Little Rock, AR, US, 72201

Category: AR TEACHER RETIREMENT SYSTEM

Anticipated Starting Salary: $57,351.07

Position Number: 22158487
County: Pulaski
Posting End Date: September 23, 2025
Anticipated Starting Salary: $57,351.07

Position Information

Job Series: Program Operations – Retirement

Classification: Retirement System Coordinator

Class Code: PRE04P

Pay Grade: SGS07

Salary Range: $57,351 – $84,879

Job Summary

The Retirement System Coordinator is responsible for administering and streamlining the processes associated with a retirement benefits system. This role ensures that retirement applications are processed efficiently, benefits are computed accurately, and all activities comply with regulatory and organizational policies. In addition, the coordinator serves as a primary point of contact for employees and retirees, providing guidance, processing inquiries, and facilitating communication between internal personnel and external agencies. This position is key to maintaining the integrity and reliability of the retirement system while supporting the overall mission of delivering exceptional benefits services.

Primary Responsibilities

Oversee daily operations of the retirement system, including the processing of retirement applications and benefits computations. Maintain, update, and secure comprehensive records and databases ensuring accuracy and confidentiality. Respond to inquiries from employees and retirees via telephone, email, or in-person, providing clear explanations on retirement options, eligibility criteria, and required documentation. Coordinate and participate in pre-retirement seminars or informational workshops to educate participants about available benefits and retirement planning procedures. Act as a liaison between human resources, benefits administrators, payroll personnel, and external agencies (e.g., government or third-party benefits providers) to ensure that all retirement-related processes are cohesive and compliant. Assist in preparing correspondence, reports, and presentations related to retirement program performance and compliance. Apply current federal, state, and program-specific laws and regulations to ensure all processes adhere to required standards. Identify opportunities for procedural enhancements and implement process improvements to enhance service delivery and operational efficiency. Review employee work history, salary records, and other pertinent data to accurately calculate retirement benefits. Address and resolve discrepancies or errors in benefit computations in a timely fashion.

Knowledge and Skills

Strong verbal and written communication skills to clearly explain complex retirement information and policies. A service-driven approach with the ability to work compassionately and confidentially with varied client populations. High attention to detail for accurate data verification and benefits computation; proficient in identifying and resolving discrepancies. Proficiency with standard office applications (e.g., Microsoft Office Suite) and aptitude in learning specialized benefits or retirement management software.

Minimum Qualifications

Bachelor’s degree in Business Administration, Public Administration, Finance, Economics, Accounting, or a related field. Minimum of 4 years of progressively responsible experience in retirement systems administration, benefits management, or a related benefits field.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Contact: Human Resources

Phone: 501-682-1517

Preferred Qualifications:

Experience in Accounting Principles and Procedures

Attention to detail and multi-tasking

Knowledge of Excel

Experience in trial balance

Experience in preparing and approving Journal Entries

Experience in training staff

Ability to problem solve

Since 1937, the Arkansas Teacher Retirement System has been fulfilling its mission of providing retirement security for Arkansas's past, present, and future public education professionals. The vision of ATRS is to be a model retirement system that sustains the trust of its members and the people of Arkansas through prudent financial stewardship and exceptional customer service.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

SALARY: Starting salary is $57,351.07. A higher starting salary would apply only if a promotional opportunity for a current state employee. Only completed applications will be accepted. Applications must include complete work history and references. List ALL work and/or volunteer experience in the "Employment Work History" section. "See attached resume" is not an acceptable entry for any section. A resume may accompany the state application but will not be substituted for any part of the application. Incomplete applications will not be processed.

Employment in this position is subject to a background check and six (6) month initial period for employment review. If a college degree is required for the position for which you are applying, bring a copy of your transcript with you if you are selected for an interview.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

Method of pay is direct deposit. Checking or savings account is required if hired.

7% Mandatory contribution to AR Teacher Retirement System is required if hired.

Employees hired or rehired in 2014 or later will be automatically enrolled into the Arkansas Diamond Deferred Compensation 457 Plan with a 3% automatic deduction. If you do not wish to participate, you have 90 days from your first deduction to opt out.

This position offers a full benefit package including paid holidays, annual and sick leave, health insurance and retirement pension.

ATRS is an equal opportunity employer.

Applicants must meet or exceed these qualifications

Applications accepted online ONLY: www.arcareers.arkansas.gov