QUALITY ASSURANCE SPECIALIST

Date: Jul 23, 2025

Req ID: 51263

Location:

Little Rock, AR, US, 72201

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $52,137.00

Position Number: 22101486
County: Pulaski
Posting End Date: 07/25/2025
Anticipated Starting Salary: $52,137.00
DPSQA

Hiring Official: John Engelhardt

Join the Division of Provider Services and Quality Assurance (DPSQA) as an Inspector III, where you will play a vital role in ensuring Medicaid service providers meet licensing and life safety requirements.

Job Summary:

This position oversees compliance inspections for both residential and non-residential provider settings across Arkansas.

Primary Responsibilities include:

· Conduct pre-licensing compliance inspections and evaluate implementation and compliance to life safety codes

· Perform on-site assessments including:

o Physical plant and facility reviews

o Life safety standards (egress/ingress, fire safety, emergency preparedness)

o Operational and structural code compliance

· Review construction plans, measure square footage, map facility layouts, and document evaluations

· Analyze policies, procedures, and personnel records to make licensing recommendations

· Provide inspection documentation and post-evaluation compliance reports

· May be deployed to a provider location in response to emergencies such as natural disasters (e.g., tornadoes, flood) or facility closures

Travel Requirements include:

· Frequent in-state travel with potential for overnight stays

Qualified candidates should possess:

· Hands-on experience and knowledge in one or more of the following areas:

o Construction, engineering, or surveying (including plat or blueprint reading and comprehension)

o Fire safety regulations and certifications (e.g., OSHA, FPNA)

o Americans with Disabilities Act (ADA) compliance

· High degree of professionalism and ethical conduct, especially when interacting with service providers

· Ability to work independently with minimal supervision

· Strong critical thinking and observational skills

· Self-starter with exceptional organizational efficiency

Preferred Qualifications:

Certification or proven work history in one or more of the following fields:

· OSHA safety regulations and quality management

· Life safety code enforcement

· Fire safety & prevention

· Construction management or engineering

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Program Operations – Quality Assurance

Classification: Quality Assurance Specialist

Class Code: PQA03P

Pay Grade: SGS06

Salary Range: $52,137 – $77,163

Job Summary

The Quality Assurance Specialist supports the quality management team by performing foundational quality control tasks. This role is integral to guaranteeing that products or services meet internal quality standards and comply with industry regulations. The specialist works under the close supervision of experienced quality professionals, helping to conduct inspections, document findings, and implement basic corrective actions as needed. This is an ideal position for recent graduates or candidates starting their careers in quality assurance, as it offers hands-on training and exposure to the full quality assurance process.

Primary Responsibilities

Assist with routine inspections and testing of products or processes using approved methods. Collect and record samples and test data to monitor product quality against established benchmarks. Maintain detailed logs of quality test results, inspection checklists, and non-compliance incidents. Assist in preparing quality reports and summarizing findings for review by the senior quality assurance team. Input and validate quality data using spreadsheets or specialized software. Support personnel with preliminary analysis of quality trends to identify potential areas for improvement. Ensure adherence to agency quality standards, procedures, and safety protocols. Aid in internal audits by preparing supporting documents and aiding with follow-up on corrective actions. Collaborate with production, operations, and engineering teams to communicate quality issues and propose enhancements. Participate in training sessions and quality improvement initiatives to maintain current knowledge of industry best practices.

Knowledge and Skills

Ability to clearly report findings and collaborate effectively with team members and supervisors. Familiarity with quality assurance software, spreadsheets (e.g., Microsoft Excel), and general computer skills. Basic analytical skills to assist in identifying quality deviations and supporting the resolution process. Openness to training and a strong desire to build a career in quality assurance.

Minimum Qualifications

Bachelor’s degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.