Position Number: 22100507
County: Pulaski
Posting End Date: 07/16/25
DPSQA
HIRING OFFICIAL: Crystal Coleman
Position is located in DHS Central Office, Little Rock.
Job Summary:
This position will review and process state and federal survey kits according to federal and state regulations. The position will be responsible for completing quality assurance on submitted surveys ensuring they meet federal and state guidelines. Prepare and send letters, forms and reports to CMS, providers and others according to the State Operations Manual and state/agency policy.
Preferred Qualifications:
- Active Arkansas State Board of Nursing Licensed Practical Nursing (LPN) or equivalent, or higher.
-2 or more years nursing service experience.
-Previous long-term care federal survey knowledge and inspection standards and procedures.
Must have skills-
*Organized and able to present clear and concise oral and written communication through reports, recommendations.
*Critical thinking skills to review and analyze survey reports and forms and monitor program accuracy.
*Ability to prioritize workload, maintain records and adhere to critical timeframes and deadlines.
*Understanding and experience with Microsoft Office software and other data entry programs as assigned.
*Must be able to work efficiently and effectively with others, including internal and external stakeholders.
The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.
Position Information
Job Series: Program Operations – Quality Assurance
Classification: Quality Assurance Coordinator
Class Code: PQA01P
Pay Grade: SGS07
Salary Range: $57,351 – $84,879
Job Summary
The Quality Assurance Coordinator is the caretaker of quality within an organization. The coordinator ensures that products and services consistently meet established quality standards, industry regulations, and customer expectations. This role demands a proactive professional who not only monitors and evaluates processes but also implements corrective measures and continuous improvements. This classification is essential to maintain operational excellence, bolster customer satisfaction, and ensure compliance with both internal policies and external regulatory requirements.
Primary Responsibilities
Create, update, and enforce quality control procedures and policies.
Establish benchmarks and tracking mechanisms that support quality initiatives.
Conduct regular audits, inspections, and tests across production or service-delivery environments.
Analyze production and process data to detect areas in need of improvement, ensuring that quality benchmarks are met consistently.
Serve as the liaison between operations, production, and management teams to address quality issues.
Coordinate with various personnel to communicate quality findings, propose improvements, and ensure shift-level adherence to quality protocols.
Investigate product or service discrepancies, customer complaints, and operational non-compliance issues.
Develop and recommend corrective and preventive actions, reducing the risk of recurrence and enhancing the overall quality framework.
Prepare detailed quality reports, summarizing audit results, trends, and recommendations for upper management.
Maintain thorough documentation regarding quality audits, process deviations, and corrective actions.
Develop training materials and conduct sessions to educate personnel on quality standards and new or revised procedures.
Ensure that all team members are up-to-date on the latest quality and regulatory guidelines.
Ensure that all quality assurance practices align with industry standards, safety guidelines, and regulatory requirements.
Support internal and external inspection processes by preparing necessary documentation and evidence of compliance.
Knowledge and Skills
Proficiency in quality assurance software and Microsoft Office tools (especially Excel).
Excellent analytical, problem-solving, and communication skills.
Strong organizational skills and an ability to manage multiple projects simultaneously.
A detail-oriented mindset combined with the aptitude to think critically and collaboratively.
A proactive attitude focused on continuous improvement and excellent customer service.
Minimum Qualifications
Bachelor’s degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field.
Minimum of 4 years of progressively responsible experience in quality assurance or quality control environments.
Experience working in environments such as manufacturing, healthcare, or service industries, where regulatory compliance and quality standards are critical, may be required.
Licensure/Certifications
N/A
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
