QUALITY ASSURANCE COORDINATOR

Date: Mar 16, 2026

Req ID: 55475

Location:

Little Rock, AR, US, 72201

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $57,351.01

Position Number: 22097392
County: Pulaski
Posting End Date: March 23, 2026

Coordinates all federal and state activities related to licensure and certification activities for Arkansas long-term care facilities, including but not limited to, the review and processing of name change requests, bed increase/decrease actions, changes of ownership, facility closures, and the initial licensure of long-term care facilities.

Reviews and processes administrator and director of nursing (DON) change requests. Audits minimum staffing quotas on monthly basis, ensuring that staffing information is entered by providers into the QuickBase application.

Coordinates with state and federal agencies in policies and procedures. Collaborates with various internal and external stakeholders to carry out work functions. Provides overall informational support related to licensure and certification. Provides limited technical support for various databases and applications that are utilized for licensure and certification functions, coordinating with DPSQA IT, if necessary. Provides the latest information to providers to ensure timelines are met. Complies data, prepares and sends reports to requesting entities and DHS personnel. Thoroughly reviews correspondences and documents. Monitors assigned mailboxes, ensuring that inquires are addressed in a timely manner.

Preferred qualifications:

Knowledge and experience using Microsoft office products and Docushare for both saving documents and retrieving.

Experience with FOIA requests

Ability to coordinate and monitor activities of a licensure program, especially for long-term care providers

Able to interpret and utilize policies procedures and regulations to carry out work functions

Create and edit professional correspondence reports and other document s

Strong ability to collaborate and communicate effectively

Strong organizational and multitasking skills

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Program Operations – Quality Assurance

Classification: Quality Assurance Coordinator

Class Code: PQA01P

Pay Grade: SGS07

Salary Range: $57,351 – $84,879

Job Summary

The Quality Assurance Coordinator is the caretaker of quality within an organization. The coordinator ensures that products and services consistently meet established quality standards, industry regulations, and customer expectations. This role demands a proactive professional who not only monitors and evaluates processes but also implements corrective measures and continuous improvements. This classification is essential to maintain operational excellence, bolster customer satisfaction, and ensure compliance with both internal policies and external regulatory requirements.

Primary Responsibilities

Create, update, and enforce quality control procedures and policies. Establish benchmarks and tracking mechanisms that support quality initiatives. Conduct regular audits, inspections, and tests across production or service-delivery environments. Analyze production and process data to detect areas in need of improvement, ensuring that quality benchmarks are met consistently. Serve as the liaison between operations, production, and management teams to address quality issues. Coordinate with various personnel to communicate quality findings, propose improvements, and ensure shift-level adherence to quality protocols. Investigate product or service discrepancies, customer complaints, and operational non-compliance issues. Develop and recommend corrective and preventive actions, reducing the risk of recurrence and enhancing the overall quality framework. Prepare detailed quality reports, summarizing audit results, trends, and recommendations for upper management. Maintain thorough documentation regarding quality audits, process deviations, and corrective actions. Develop training materials and conduct sessions to educate personnel on quality standards and new or revised procedures. Ensure that all team members are up-to-date on the latest quality and regulatory guidelines. Ensure that all quality assurance practices align with industry standards, safety guidelines, and regulatory requirements. Support internal and external inspection processes by preparing necessary documentation and evidence of compliance.

Knowledge and Skills

Proficiency in quality assurance software and Microsoft Office tools (especially Excel). Excellent analytical, problem-solving, and communication skills. Strong organizational skills and an ability to manage multiple projects simultaneously. A detail-oriented mindset combined with the aptitude to think critically and collaboratively. A proactive attitude focused on continuous improvement and excellent customer service.

Minimum Qualifications

Bachelor’s degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field.

Minimum of 4 years of progressively responsible experience in quality assurance or quality control environments.

Experience working in environments such as manufacturing, healthcare, or service industries, where regulatory compliance and quality standards are critical, may be required.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.