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QUALITY ASSURANCE ANALYST

Date:  Jan 14, 2022
Req ID:  15400
Location: 

Little Rock, AR, US, 72202

Category:  DEPT OF ARKANSAS STATE POLICE
Anticipated Starting Salary:  40340

Position Number: 22177985 
County: Pulaski 
Posting End Date: 01/21/2022 

Anticipated Starting Salary: 40340 

 

The Department of Public Safety’s mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state’s premier public safety agency.

 

Prefered Qualifications

  • Experience in conducting training.
  • Ability to communicate with all levels of local, state, and federal law enforcement.
  • The ability to schedule and coordinate training classes
  • The ability to facilitate training classes to the different types of learners.
  • Knowledge of information technology
  • Valid driver's license
  • Must pass a criminal background check
  • Ability to obtain ACIC Advanced Certification
  • Ability to obtain CJIS Security Awareness Certification
  • Ability to obtain CLEST Instructor Certification

 

Roles and Responsibilities

  • Administer the IT Security Audit through the CJIS Audit program.
  • Conducting CJIS IT audits through the CJIS Audit program.
  • Assist in Auditing 1/3 of the criminal justice agencies each year (3 year cycle set by the FBI).
  • Meet with and assist assigned agencies in being best prepared for audits.
  •  Prepare audit packet prior to scheduled audit date.
  • Audit agencies to ensure compliance with the FBI CJIS Security Policy.
  • Analyze audit findings and write detailed report in which recommendations are provided to correct deficiencies found in audits.
  • Follow-up with Assigned Agencies after their audits to ensure corrections or resolutions are made to resolve deficiencies discovered during audits.
  • Re-audit criminal justice agencies if needed and determine if sanctions are necessary
  • Ensuring Agencies have a Local Agency Security Officer (LASO).
  • Conducting Local Agency Security Officer(LASO) training as requested.
  • Responsible for training and technical assistance for Criminal Justice employees on the NCIC, ACIC and NLETS computer systems.
  • Instructing Certification Classes as assigned or required to educate the criminal justice community on the requirements of the 015 Security Policy.
  • Manufacture training outlines and presentations for presenting the requirements of the CJIS Security Policy along with keeping presentations updated with the continuously changing laws, rules and regulations.
  • Create as well as present various other topics for Criminal Justice Officials as needed to assist with their
  • roles and responsibilities.

  • Present topics related to the OIS Security Policy at the yearly ACIC User Conference.
  • Attend conferences provided by the FBI and NLETS.
  • Assist in providing statewide conferences for local users of ACIC, NCIC and NLETS.
  • Participate in committee meetings and discussions regarding the maintenance of current power point presentations for ACIC/NCIC policies and the certification/training classes that are required.
  • Assist agencies in creating Local Administrator Accounts for the CJIS Online Security Awareness training as
  • well as train the Administrator on creating their users accounts and explaining how the training/testing process works.

  • Assist in the review of IT Security Incident Reports and reporting to OIS System Officer (CSO).
  • Investigates Misuse of the NCIC/ACIC systems as needed.
  • Review IT Security Diagrams submitted by agencies.
  • liaison between Local Agencies and AC\C little Rock office in areas pertaining to the O1S Security Policy.
  • Advanced Authentication Token issuance, list maintenance and notifying billing.

Position Information

Class Code: X095C

Grade: GS07

FLSA Status: EXEMPT

Salary Range: $40,340.00 - $58,493.00

Summary

The Quality Assurance Analyst is responsible for performing substantive and technical review of all aspects of public assistance programs. This position is governed by state and federal laws and agency/institution policy.

Functions

Evaluates program services and identifies areas in need of improvement and submits reports. Determines if errors have occurred or documentation is lacking and returns to the Quality Assurance reviewer for corrections. Provides technical assistance by interpreting state and federal policies and procedures related to financial assistance programs. Prepares and presents written error decisions to error committee and explains case details. Responds to challenges to Quality Assurance findings by analyzing finding details. Conducts team training sessions concerning quality assurance audits/reviews. Participates in work groups to identify error reduction methods. Participates in policy development as requested. Develops trend data or special focus reports. Develops state corrective action plans for submission to federal funding agencies. Compiles and prepares reports concerning the various programs and presents the findings to the Quality Assurance Committee for review. Serves as liaison with other state, regional, and national agencies and groups concerning Quality Assurance. May supervise subordinate employees, including interviewing for hire, assigning and reviewing work and conducting performance evaluations. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of supervisory practices and procedures. Knowledge of state and federal laws and agency policies and procedures relating to eligibility for public assistance programs. Knowledge of basic mathematics. Ability to plan, organize, and oversee the work of subordinates. Ability to interpret and apply eligibility guidelines and regulations. Ability to interview, investigate, and document information pertinent to eligibility determination. Ability to review and evaluate casework. Ability to analyze case records to determine compliance with program specifications and recommend appropriate remedial action. Ability to prepare and present oral and written information.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in social work, psychology, sociology, or a related field; plus three years of experience in social service related work, including one year in a leadership or supervisory capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.


Nearest Major Market: Little Rock