PUBLIC SERVICE DIVISION DIRECTOR

Position Information

Job Summary

The Public Service Division Director is responsible for leading, managing, and overseeing the strategic direction and daily operations of a key public service division within the State of Arkansas. This position ensures effective program implementation, policy compliance, stakeholder engagement, and operational efficiency.

Primary Responsibilities

Develop and implement the strategic vision, policies, and goals for the division in alignment with state agency objectives. Provide executive leadership in managing division programs, operations, and public service initiatives. Direct and oversee budgets, resource allocation, and performance metrics to ensure operational effectiveness. Ensure compliance with state and federal laws, regulations, and policies governing public services. Oversee the development, execution, and evaluation of division programs to enhance efficiency and effectiveness. Represent the division in public forums, legislative hearings, and interagency collaborations. Communicate program initiatives, updates, and key decisions effectively to both internal and external audiences. Develop and manage the division’s budget, funding allocations, and financial reporting. Ensure responsible fiscal stewardship and cost-effective program management. Identify funding opportunities, grants, and revenue sources to support division programs. Monitor and evaluate key performance indicators (KPIs) and operational benchmarks. Lead the division’s response to emergencies, critical incidents, and public service challenges. Implement risk management strategies to mitigate operational disruptions. Address complex issues and resolve conflicts efficiently and diplomatically.

Knowledge and Skills

Strong visionary and strategic planning skills for shaping division priorities. Decision-making expertise with a focus on long-term impact and sustainability. Exceptional verbal and written communication skills for engaging with stakeholders and the public. Strong public relations and advocacy skills to promote division initiatives. Expertise in interpreting and enforcing public policies, laws, and regulations. Ability to analyze legislative and regulatory changes and implement necessary program adjustments. Experience in policy development and implementation at the state level. Experience in budget planning, financial oversight, and grant management. Knowledge of state procurement processes and fiscal accountability. Ability to streamline operations and improve program efficiency. Strong critical thinking skills to resolve programmatic and administrative challenges. Ability to manage crisis situations and make high-stakes decisions under pressure.

Minimum Qualifications

At least seven years of experience in public administration, government operations, program management, or a related field, including three years in a leadership capacity.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.