PARKS, HERITAGE, & TOURISM PROGRAM COORD

Date: Jul 3, 2025

Req ID: 50552

Location:

Little Rock, AR, US, 72201

Category: DEPT OF PARKS AND TOURISM

Anticipated Starting Salary: $52,137

Corporate Retail Sales Manager (advertised as Parks, Heritage and Tourism Program Coordinator)

Position #: 22132425

Salary: $52,137

Grade: SGS06

Requisition: 50552

Location: Parks Operations Division, Little Rock, AR

Closing date: Until Filled

Job Duties: The Corporate Retail Sales Manager is responsible for developing and managing an overall buying and sales strategy and plan for a portfolio of revenue producing facilities and will work closely with all state park operational units to procure and display resale merchandise. Job duties include:

· Developing and maintaining a standard list of merchandise for resale

· Develop and maintain retail pricing to maximize revenue and minimize cost of sales

· Develop and implement the logo brand standard policy

· Create and release visual merchandising standards and practices

· Establish a system or system for approving artwork ensuring it meets brand standards

· Collaborate with ADPHT Communications section on the development of a consistent identifier (logo) unique to each park

· Develop, create, implement, and monitor an Arkansas State Parks online store

· Support the development of a loyalty program for revenue channels within the State Parks division

· Collaborate with each park’s resale buyer to coordinate product selections and offerings

· Collaborate with each park on budget, inventory and distribution of resale merchandise

· Maintain and monitor the POS system at each location

· Conduct training for park staff regarding inventory and merchandise management

· Assist in the inventory management of Club 52 merchandise

· Meeting with distributors, suppliers, and vendors to review product offerings

· Address guest or vendor inquiries, questions or needs. Respond to complaints regarding merchandise

· Conduct visits and inspections of the gift shops, resolving issues as they arise

· Attend appropriate and applicable trade shows for new merchandise offerings.

· Make presentations to the public, civic groups, and other stakeholders as necessary.

· Develop and maintain connections to related industry business partners and stakeholders.

· Keep records, write summaries, analyze data, and complete operational reports for marketing/sales figures on history, forecasts and budget. Provide to management as required.

· Prepare inventory reports and forecast sales for inventory management.

· Create, process and file reports and correspondence as needed.

· Always volunteer and willingly accept work outside these parameters to propel the agenda of the team and to the benefit of the agency.

· Demonstrate the desire to effectively communicate with all partners and stakeholders both internal and external.

Advanced communication and computer skills required. Must be able to work a varied schedule, including weekends and holidays. Frequent travel is required.

Applicants must meet or exceed the following qualifications: At least two years of experience in program coordination, tourism development, historic preservation, park management, or a related field.

Must have a valid driver’s license; a driving record check will be performed. A criminal background check is also required.

This position offers a full benefit package including paid holidays, annual and sick leave, health insurance and retirement pension.

EOE/AA/ADA Women and minorities are encouraged to apply.

Applications accepted online ONLY: https://arcareers.arkansas.gov/

Please visit us on the web at https://adpht.arkansas.gov to find out more about us.

The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.

Position Information

Job Series: Parks – Career Path

Classification: Parks, Heritage, and Tourism Program Coordinator

Class Code: RPA24P

Pay Grade: SGS06

Salary Range: $52,137- $77,163

Job Summary

The Parks, Heritage, and Tourism Program Coordinator is responsible for developing, implementing, and managing programs that support state parks, cultural heritage, and tourism initiatives across Arkansas. This position ensures program success through effective coordination, stakeholder engagement, and compliance with state policies.

Primary Responsibilities

Plan and execute statewide programs related to parks, historic preservation, and tourism development. Monitor and assess program effectiveness, recommending improvements to enhance visitor experiences and community engagement. Organize and facilitate public events, workshops, and outreach programs to educate and engage residents and visitors. Track and report on project progress, expenditures, and outcomes to ensure fiscal responsibility. Ensure compliance with state and federal regulations governing historic preservation, environmental conservation, and tourism development. Collect and analyze data related to visitor trends, economic impact, and program performance. Prepare detailed reports, presentations, and policy recommendations for department leadership. Maintain accurate records of program activities, budgets, and community partnerships. Develop educational materials and interpretive content to enhance public awareness and appreciation of Arkansas’s natural and cultural heritage.

Knowledge and Skills

Ability to plan, implement, and evaluate programs effectively. Strong time management and multitasking skills to handle multiple projects at once. Experience with budgeting, financial tracking, and grant writing. Excellent written and verbal communication skills for public engagement and stakeholder coordination. Strong public speaking and presentation abilities to represent the department at events. Ability to work collaboratively with diverse groups, including government agencies, businesses, and community members. Ability to analyze data, assess program effectiveness, and implement improvements. Knowledge of state and federal policies related to parks, heritage, and tourism. Understanding of historic preservation, natural resource management, and tourism development. Familiarity with Arkansas heritage sites, state parks, and cultural tourism trends. Knowledge of best practices in park operations, event planning, and visitor services.

Minimum Qualifications

At least two years of experience in program coordination, tourism development, historic preservation, park management, or a related field.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.