OAL COLLECTIONS SPECIALIST (LLO08P)

Date: Sep 3, 2026

Req ID: 59662

Location:

Little Rock, AR, US, 72201

Category: DFA - OFC OF ARKANSAS LOTTERY

Anticipated Starting Salary: $52,137

Position Number: 22161747
County: Pulaski
Posting End Date: 9/10/2026
Anticipated Starting Salary: $52,137
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Position Specifics:

Identify and manage overdue accounts, including unpaid ticket claims, prize overpayments, and other outstanding balances associated with Arkansas Lottery transactions. Contact individuals or businesses with outstanding debts through calls, emails, and formal written notices, working to resolve payment issues. Establish and negotiate payment plans with debtors while ensuring compliance with state regulations and Arkansas Lottery policies. Monitor and track collection accounts to ensure that all payments are processed accurately and timely. Maintain details records of collection efforts.

Preferred Qualifications:

A Bachelor's degree in business administration, accounting, finance, or a related field, plus 2 (two) years of experience in collections, customer seNice, accounting, or a related field are required. Direct experience at a state lottery is preferred and may be substituted for the educational requirement listed.

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Job Series: Lottery

Classification: OAL Collections Specialist – Career Path

Class Code: LLO08P

Pay Grade: SGS06

Salary Range: $52,137 - $77,163

Job Summary

The Office of Arkansas Lottery (OAL) Collections Specialist is responsible for managing and overseeing the collection of outstanding debts and balances related to Arkansas Lottery transactions, including unpaid ticket claims, prize overpayments, and any other financial discrepancies. The role involves direct interaction with lottery players, internal teams, and external entities to resolve collection matters in a timely, efficient, and customer-friendly manner. The (OAL) Collections Specialist ensures that all collection activities comply with relevant state laws, regulations, and Arkansas Lottery policies.

Primary Responsibilities

Identify and manage overdue accounts, including unpaid ticket claims, prize overpayments, and other outstanding balances associated with Arkansas Lottery transactions. Contact individuals or businesses with outstanding debts through calls, emails, and formal written notices, working to resolve payment issues. Establish and negotiate payment plans with debtors while ensuring compliance with state regulations and Arkansas Lottery policies. Monitor and track collection accounts to ensure that all payments are processed accurately and timely. Maintain detailed records of collection efforts, including communications, payment agreements, and account status updates. Provide excellent customer service when interacting with lottery players, answering questions related to their outstanding balances, payment options, and debt resolution. Respond to inquiries regarding collections, payment arrangements, and account statuses in a professional and courteous manner. Process payments from individuals or organizations in accordance with Arkansas Lottery guidelines. Verify and reconcile payments against the accounts to ensure accurate records and balance maintenance. Prepare and submit reports on collection efforts, outstanding balances, and recovery statistics to senior management. Maintain accurate records of all transactions and communications with debtors to ensure full transparency and traceability of all collection activities.

Knowledge and Skills

Strong verbal and written communication skills to effectively interact with individuals, businesses, and internal teams. Ability to explain complex financial information in a simple, understandable manner for customers. Strong negotiation skills to work out payment arrangements and settlements with debtors. Ability to identify solutions to complex financial issues while remaining fair and in compliance with regulations. Excellent attention to detail in reviewing financial records, tracking payments, and managing debtor accounts. Accuracy in ensuring that all documentation, communications, and records are complete and correct.

Minimum Qualifications

A Bachelor’s degree in business administration, accounting, finance, or a related field, plus 2 (two) years of experience in collections, customer service, accounting, or a related field are required.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.

Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.