NETWORK SUPPORT ANALYST

Date: Jan 3, 2025

Req ID: 45921

Location:

Little Rock, AR, US, 72205

Category: DEPT OF AGRICULTURE

Anticipated Starting Salary: $46,391

Position Number: 22087919
County: Pulaski
Posting End Date: Open Until Filled
Anticipated Starting Salary: $46,391
Information Technology

Hiring Authority:

#1 Natural Resources Drive

Little Rock, AR 72205

Phone: 501/251-3058

Email: jeffery.powell@agriculture.arkansas.gov

As the largest industry in Arkansas, the Arkansas Department of Agriculture is dedicated to the development and implementation of policies and programs for Arkansas agriculture and forestry to keep its farmers and ranchers competitive in national and international markets while ensuring safe food, fiber, and forest products for the citizens of the state and nation. The Department is organized into five Divisions: Forestry Division, Livestock and Poultry Division, Natural Resources Division, Plant Industries Division, and Shared Services Division.

Position Information

Class Code: D065C

Grade: IT04

FLSA Status: EXEMPT

Salary Range: $46,391.00 - $73,994.00

Summary

The Network Support Analyst is responsible for maintaining and designing the state data, voice, video, and wireless networks, and provide additional level of maintenance support for network users. This position is governed by state and federal laws and agency/institution policy.

Functions

Designs data, voice, video, and wireless networks for the state. Evaluates network management and monitoring products as well as other vendor products. Monitors all network systems for potential problems. Makes recommendations for upgrades in order to support new technology or customer requests. Provides an additional level of maintenance support for all network systems and implements new network projects. Develops and maintains relationships with network users and vendors to provide best possible solution to customer needs. Supports core network hardware and software installations and changes. Designs and supports internet content filtering solutions for customers. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge in design, management or troubleshooting of a large data network or a large wireless network. Knowledge of network monitoring tools. Knowledge of data, voice, video, and wireless networks. Ability to communicate orally and in writing and provide assistance in resolving technical issues. Ability to read and comprehend technical documents to resolve problems.

Minimum Qualifications

The formal education of an associate's degree in information technology, computer science, systems engineering, or related field; plus two years experience in data network operations/design, or related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

Preferred Qualifications:

Ability to research and determine needs for planning, designing, installing, and configuring operating system software.
Ability to provide users with assistance solving computer related problems, such as malfunctions and program problems.
Ability to test, upgrade, maintain, and monitors computer programs and systems, including coordinating the installation of computer programs and systems.
Ability to maintain, monitor and troubleshoot building network and networking equipment.
Required to consult with management to ensure compliance with agency policy.
Ability to perform regular and on-demand system backups and recovery of data.
Ability to monitor infrastructure security and provide solutions to possible threats.
Required to performs other duties as assigned.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.