NETWORK SUPPORT ANALYST

Date: Apr 24, 2022

Req ID: 14895

Location:

Little Rock, AR, US, 72201

Category: DEPT OF FINANCE AND ADMIN

Anticipated Starting Salary: 46,391

Position Number: 44061008
County: Pulaski
Posting End Date: Continuous
Anticipated Starting Salary: 46,391
Office of Information Services

Preferred Qualifications
Experience in installation, configuration, and maintenance for IT hardware, software, and network for data center infrastructure. Experience in troubleshooting complex IT systems. Experience with servers and O365 configuration. Good work ethics and positive attitude. CCNA certification, Microsoft certifications, or other certifications are a plus.

Position Specific:

This position is expected to be on-call 24x7, perform work after hours when deemed necessary, and occasional travel throughout the state . Fingerprinted Background Checks may be required.

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Class Code: D065C

Grade: IT04

FLSA Status: EXEMPT

Salary Range: $46,391.00 - $67,267.00

Summary

The Network Support Analyst is responsible for maintaining and designing the state data, voice, video, and wireless networks, and provide additional level of maintenance support for network users. This position is governed by state and federal laws and agency/institution policy.

Functions

Designs data, voice, video, and wireless networks for the state. Evaluates network management and monitoring products as well as other vendor products. Monitors all network systems for potential problems. Makes recommendations for upgrades in order to support new technology or customer requests. Provides an additional level of maintenance support for all network systems and implements new network projects. Develops and maintains relationships with network users and vendors to provide best possible solution to customer needs. Supports core network hardware and software installations and changes. Designs and supports internet content filtering solutions for customers. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge in design, management or troubleshooting of a large data network or a large wireless network. Knowledge of network monitoring tools. Knowledge of data, voice, video, and wireless networks. Ability to communicate orally and in writing and provide assistance in resolving technical issues. Ability to read and comprehend technical documents to resolve problems.

Minimum Qualifications

The formal education of an associate's degree in information technology, computer science, systems engineering, or related field; plus two years experience in data network operations/design, or related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

This advertisement is for multiple openings. Applications submitted will be considered for all openings associated to the advertisement, but will not be accepted in lieu of applying for other advertisements on the ARCareers website.

This is a continuous advertisement. Applications two months or older will require to be updated or re-submitted to continue being considered for future openings.

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.

Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.