LICENSING COORDINATOR

Date: Oct 23, 2025

Req ID: 53739

Location:

Little Rock, AR, US, 72209

Category: DEPT OF ARKANSAS STATE POLICE

Anticipated Starting Salary: 39171

Position Number: 22089669
County: Pulaski
Posting End Date: 10/30/2025
Anticipated Starting Salary: 39171

The Department of Public Safety’s mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state’s premier public safety agency.

This position is Safety Sensitive and is subject to pre-employment, random, and for-cause drug screenings.

If you are requesting veteran’s preference, please include your DD214.

Role and Responsibilities: Licensing Coordinator

This individual will be responsible for the processing of Concealed Handgun Carry License application information. Applications submitted require processing identification information through State and Federal background history checks. The checks will be completed through the Arkansas Crime Information Center (ACIC), National Law Enforcement Telecommunications System (NLETS) and the Federal Bureau of Investigation Criminal database (NCIC systems. The individual will review documents, including applications, forms, records, and reports for accuracy and completeness of information. Data entry of information into specialized computers systems and use of basic Microsoft Office applications will be required. Other duties are as follows.

Frequent contact with local, state, and federal law enforcement agencies.
Interpret and/or review criminal history information.
Constant processing of information using computers, scanners, and printers.
Use of license card printing machines.
Assist in maintaining large physical format filing system (encompasses physical application files and

time sensitive in process application file section).

Position Information

Job Series: Administrative Support – Career-path

Classification: Licensing Coordinator

Class Code: PAS09P

Pay Grade: SGS03

Salary Range: $39,171 - $57,973

Job Summary

The Licensing Coordinator is responsible for overseeing and managing the licensing and regulatory processes for a department. This position involves coordinating the processing, verification, and approval of applications for licenses, certifications, or permits, ensuring that all licensing procedures are compliant with state laws and regulations. The Licensing Coordinator may lead a team of licensing specialists, review complex or sensitive licensing issues, and implement process improvements to enhance efficiency and effectiveness.

Primary Responsibilities

Coordinate the overall licensing process, ensuring compliance with applicable state laws, regulations, and policies. Mentor and lead a team of Licensing Specialists, providing guidance and support to ensure accurate and timely processing of applications. Develop and implement procedures to improve the efficiency, accuracy, and consistency of licensing operations. Review and approve complex or escalated licensing applications, including conducting investigations as needed to verify compliance with state laws. Maintain accurate records of licensing activities, ensuring that all required documentation is complete and properly filed. Respond to inquiries from applicants, licensees, and other stakeholders regarding licensing requirements, status, and issues. Collaborate with other departments, agencies, or organizations to ensure coordination and consistency in licensing processes. Monitor changes in state laws, regulations, or policies related to licensing and update procedures accordingly. Assist in the development of public education materials or outreach programs to inform the public about licensing requirements and processes. Prepare reports on licensing activities, providing data and analysis to agency leadership.

Knowledge and Skills

In-depth knowledge of state licensing laws, regulations, and processes. Strong leadership skills. Ability to analyze complex situations and make decisions based on laws, regulations, and agency policies. Ability to manage multiple tasks and prioritize effectively. Strong written and verbal communication skills, including the ability to explain complex regulatory requirements to a variety of audiences. Problem-solving skills to address challenges or disputes related to licensing applications or enforcement. Proficient in using computer systems and databases for record-keeping, tracking, and reporting. Attention to detail and the ability to ensure accuracy in licensing documents and processes.

Minimum Qualifications

High school diploma or equivalent. Two years of experience in administrative support, customer service, or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.