Position Number: 22179847
County: Pulaski
Posting End Date: 07/08/2025
Anticipated Starting Salary: 39171
The Department of Public Safety’s mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state’s premier public safety agency.
This position is Safety Sensitive and is subject to pre-employment, random, and for-cause drug screenings.
If you are requesting veteran’s preference, please include your DD214.
Researches various data storage and/or computer records to obtain information and compiles data for reports. Composes and types routine correspondence and form letters, maintains activity logs and/or financial ledgers, and submits reports to supervisor. Reviews documents including applications, forms, vouchers, records, and reports for accuracy, completeness, and compliance with laws and regulations, makes necessary corrections, and assigns file numbers. Provides information, assistance, and clarification to interested parties concerning agency/institution policies and procedures. Processes apptications for used motor vehicle dealers, researches and gathers documentation for FOIA requests, assists the public in navigating the complaint process. Performs other duties as assigned.
Position Information
Job Series: Administrative Support – Career-path
Classification: Licensing Coordinator
Class Code: PAS09P
Pay Grade: SGS03
Salary Range: $39,171 - $57,973
Job Summary
The Licensing Coordinator is responsible for overseeing and managing the licensing and regulatory processes for a department. This position involves coordinating the processing, verification, and approval of applications for licenses, certifications, or permits, ensuring that all licensing procedures are compliant with state laws and regulations. The Licensing Coordinator may lead a team of licensing specialists, review complex or sensitive licensing issues, and implement process improvements to enhance efficiency and effectiveness.
Primary Responsibilities
Coordinate the overall licensing process, ensuring compliance with applicable state laws, regulations, and policies.
Mentor and lead a team of Licensing Specialists, providing guidance and support to ensure accurate and timely processing of applications.
Develop and implement procedures to improve the efficiency, accuracy, and consistency of licensing operations.
Review and approve complex or escalated licensing applications, including conducting investigations as needed to verify compliance with state laws.
Maintain accurate records of licensing activities, ensuring that all required documentation is complete and properly filed.
Respond to inquiries from applicants, licensees, and other stakeholders regarding licensing requirements, status, and issues.
Collaborate with other departments, agencies, or organizations to ensure coordination and consistency in licensing processes.
Monitor changes in state laws, regulations, or policies related to licensing and update procedures accordingly.
Assist in the development of public education materials or outreach programs to inform the public about licensing requirements and processes.
Prepare reports on licensing activities, providing data and analysis to agency leadership.
Knowledge and Skills
In-depth knowledge of state licensing laws, regulations, and processes.
Strong leadership skills.
Ability to analyze complex situations and make decisions based on laws, regulations, and agency policies.
Ability to manage multiple tasks and prioritize effectively.
Strong written and verbal communication skills, including the ability to explain complex regulatory requirements to a variety of audiences.
Problem-solving skills to address challenges or disputes related to licensing applications or enforcement.
Proficient in using computer systems and databases for record-keeping, tracking, and reporting.
Attention to detail and the ability to ensure accuracy in licensing documents and processes.
Minimum Qualifications
High school diploma or equivalent. Two years of experience in administrative support, customer service, or a related field.
Licensure/Certifications
N/A
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
