LICENSING COORDINATOR

Date: Mar 11, 2026

Req ID: 56047

Location:

Little Rock, AR, US, 72011

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $39,170.98

Position Number: 22122559
County: Pulaski
Posting End Date: March 17, 2026

Job duties:

Responsible for timely processing, and verifying applications and documentation for licenses, certifications, and permits.

Ensure that all licensing procedures are compliant with state laws and regulations.

Conduct reviews and investigations of complex or sensitive licensing issues.

Implement process improvements to enhance efficiency and effectiveness.

Maintain accurate records of licensing activities.

Preferred Qualifications:

Excellent Written Skills

Proficient with Excel and Microsoft Word

Excellent Attention to Detail

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Administrative Support – Career-path

Classification: Licensing Coordinator

Class Code: PAS09P

Pay Grade: SGS03

Salary Range: $39,171 - $57,973

Job Summary

The Licensing Coordinator is responsible for overseeing and managing the licensing and regulatory processes for a department. This position involves coordinating the processing, verification, and approval of applications for licenses, certifications, or permits, ensuring that all licensing procedures are compliant with state laws and regulations. The Licensing Coordinator may lead a team of licensing specialists, review complex or sensitive licensing issues, and implement process improvements to enhance efficiency and effectiveness.

Primary Responsibilities

Coordinate the overall licensing process, ensuring compliance with applicable state laws, regulations, and policies. Mentor and lead a team of Licensing Specialists, providing guidance and support to ensure accurate and timely processing of applications. Develop and implement procedures to improve the efficiency, accuracy, and consistency of licensing operations. Review and approve complex or escalated licensing applications, including conducting investigations as needed to verify compliance with state laws. Maintain accurate records of licensing activities, ensuring that all required documentation is complete and properly filed. Respond to inquiries from applicants, licensees, and other stakeholders regarding licensing requirements, status, and issues. Collaborate with other departments, agencies, or organizations to ensure coordination and consistency in licensing processes. Monitor changes in state laws, regulations, or policies related to licensing and update procedures accordingly. Assist in the development of public education materials or outreach programs to inform the public about licensing requirements and processes. Prepare reports on licensing activities, providing data and analysis to agency leadership.

Knowledge and Skills

In-depth knowledge of state licensing laws, regulations, and processes. Strong leadership skills. Ability to analyze complex situations and make decisions based on laws, regulations, and agency policies. Ability to manage multiple tasks and prioritize effectively. Strong written and verbal communication skills, including the ability to explain complex regulatory requirements to a variety of audiences. Problem-solving skills to address challenges or disputes related to licensing applications or enforcement. Proficient in using computer systems and databases for record-keeping, tracking, and reporting. Attention to detail and the ability to ensure accuracy in licensing documents and processes.

Minimum Qualifications

High school diploma or equivalent. Two years of experience in administrative support, customer service, or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.