Investigator II (IIV03P)

Date: Jul 25, 2025

Req ID: 49624

Location:

Little Rock, AR, US, 72201

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $36,155.00

Position Number: 22143149
County: Pulaski
Posting End Date: 8/3/2025
Anticipated Starting Salary: $36,155.00
DPSQA

Hiring Official: LaQuisha Shead

This position is an INVESTIGATOR. This position may travel.

Must have High School Diploma or GED. Minimum of 4 Years of relevant investigative experience is required. This may include practical experience in law enforcement, corporate compliance, internal audit, or a similar investigative role. Specialized certifications (e.g., Certified Fraud Examiner, Certified Forensic Investigator) may be required.

PREFERRED QUALIFICATIONS:

*Experience with reviewing allegations, investigations and presenting information

*Presenting evidence

* Interviewing witnesses

Job Summary:

Review Incident and Accident claims as assigned by the lead investigator

Perform a thorough investigation in person/virtual of all sources.

These investigations may be desk investigations or may include on-site visits and travel and will require communication with people at all levels.

Review allegations and evidence from any source

Evaluate the victim/s, the perpetrator/s, witnesses and others to determine the facts

Prepare a written investigative determination

Follow program goals, objectives, and guidelines

Follow policies and procedures for the Division and Rules and Regulations regarding reporting requirements and defining abuse, neglect, and exploitation of HCBS/LTC residents

Disseminate and interpret regulations, policies and procedures to program participants

Attend and present information on claims investigated to DPSQA's I&A Committee

Represent DHS as a witness at Appeals Hearings on cases investigated

Work Closely with other members of the staff, facilities, and sister divisions

Demonstrate professionalism at all time

Demonstrate strong communication and decision-making skills daily Demonstrate good listening skills, and a non-judgmental behavior at all times

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Inspectors and Investigators – Investigators

Classification: Investigator II

Class Code: IIV03P

Pay Grade: SGS05

Salary Range: $47,397 – $70,148

Job Summary

The Investigator II is a versatile professional responsible for conducting thorough, unbiased investigations across a range of subjects—including internal compliance issues, employee misconduct, fraud, or other irregular activities. This role involves gathering, analyzing, and synthesizing information from varied sources in an attempt to uncover facts, recommend corrective measures, and support strategic decision-making. Whether working within the public or private sector, the Investigator II ensures that investigations are conducted with integrity, maintaining strict confidentiality and adhering to pre-determined legal and organizational standards.

Primary Responsibilities

Initiate and execute comprehensive investigations into allegations, suspicious activities, or emerging issues. Plan, organize, and execute investigations using a structured methodology, employing various techniques such as interviews, surveillance, and document reviews. Gather relevant documents, physical evidence, and electronic records while ensuring the integrity of data. Analyze findings to establish factual patterns and identify potential risks or deviations from established standards. Prepare clear, concise, and detailed investigation reports summarizing methodologies, findings, and suggested corrective actions. Maintain meticulous records of investigative processes, evidence logs, and follow-up outcomes for accountability and potential legal review. Work closely with internal personnel, external agencies, or law enforcement when required to advance investigations. Communicate effectively with a variety of assorted personnel by presenting findings in meetings, hearings, or court proceedings if necessary. Ensure all investigation activities are conducted within the boundaries of relevant laws, regulations, and organizational policies. Maintain a high level of integrity and confidentiality throughout the investigative process. Stay updated on emerging investigative tools, techniques, and regulatory changes. Propose enhancements to investigative protocols and best practices to improve overall efficiency and accuracy.

Knowledge and Skills

Exceptional ability to analyze complex information, identify patterns, and draw logical conclusions from multifaceted data. Excellent verbal and written communication skills to effectively conduct interviews, document findings, and present clear, compelling reports. Strong observational skills with the capacity to detect inconsistencies and nuances that may be critical to the investigation. Familiarity with modern investigative tools, data management software, and digital evidence collection techniques. Commitment to upholding the highest ethical standards, maintaining confidentiality, and handling sensitive information responsibly. Proven aptitude to think critically and solve problems efficiently, particularly when under pressure or facing complex investigative scenarios.

Minimum Qualifications

High School Diploma or GED. Minimum of 4 Years of relevant investigative experience is required. This may include practical experience in law enforcement, corporate compliance, internal audit, or a similar investigative role. Specialized certifications (e.g., Certified Fraud Examiner, Certified Forensic Investigator) may be required.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.