IT Supervisor/Expert (IIS11P)

Position Information

Job Summary

The IT Supervisor/Expert serves as a senior leader within the state government’s IT disaster recovery and continuity planning operations. This individual is responsible for overseeing the IT disaster recovery strategies, policies, and procedures for the State of Arkansas. The IT Supervisor/Expert manages the disaster recovery teams, coordinates statewide recovery efforts, and works closely with other state agencies to ensure all IT systems are prepared for disaster scenarios. This role requires a high level of technical expertise, leadership, and strategic thinking.

Primary Responsibilities

The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts. Supervise and manage the IT disaster recovery team, ensuring the development, implementation, and testing of disaster recovery and business continuity plans for critical state systems. Provide leadership and guidance to staff, ensuring alignment with best practices and state-specific disaster recovery regulations. Ensure the training and professional development of disaster recovery personnel. Develop and execute the state’s IT disaster recovery strategy, ensuring all critical systems have defined recovery procedures that meet state and federal regulations. Lead the planning and testing of disaster recovery scenarios and ensure all IT systems, networks, and applications are covered by recovery strategies. Collaborate with agency IT teams to integrate disaster recovery protocols into their systems and processes. Conduct regular risk assessments and vulnerability analysis to identify potential weaknesses in the state’s disaster recovery strategies and mitigate risks. Direct the response to IT-related disasters, including the restoration of services and data. Ensure detailed documentation of incident responses and recovery efforts for compliance and audit purposes. Work with external vendors, contractors, and other government agencies to ensure that disaster recovery systems and processes are up to date and capable of supporting the state’s needs during an emergency. Prepare reports for state leadership detailing the status of disaster recovery efforts, risk assessments, and recovery plan testing results.

Knowledge and Skills

IT disaster recovery planning, business continuity strategies, and incident management procedures. Disaster recovery tools and platforms, including backup systems, cloud-based recovery, and virtualization technologies. Compliance regulations and frameworks (e.g., NIST, ISO 22301) related to disaster recovery and business continuity. Strong leadership and team management skills to supervise and mentor disaster recovery teams. Ability to analyze risk and create strategic recovery solutions for critical state systems. Proficiency with disaster recovery and backup tools, such as disaster recovery as a service (DRaaS), virtual machines, and data recovery platforms. Excellent communication and documentation skills to ensure clear, actionable reporting and incident management. Ability to manage complex projects and collaborate across various state agencies. Ability to lead disaster recovery exercises and simulate real-world disaster scenarios to ensure readiness. Ability to communicate complex technical information to non-technical stakeholders.

Minimum Qualifications

Bachelor’s degree in information technology, cybersecurity, or related field preferred. At least five years of experience in IT support, disaster recovery, or a related field, including three years in a supervisory or leadership role. Certification in disaster recovery or business continuity (e.g., CBCP or similar) is preferred.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.