IT INFRASTRUCTURE COORDINATOR

Position Information

Job Summary

The IT Infrastructure Coordinator is responsible for overseeing the daily operations and projects related to an agency’s or organization's information technology infrastructure. This role involves coordinating between technical teams, vendors, and a variety of assorted personnel in an attempt to ensure that infrastructure systems, such as servers, networks, and storage, function effectively and support business objectives. The IT Infrastructure Coordinator plays a key role in project planning, troubleshooting, and implementing improvements, while ensuring adherence to organizational policies and industry standards.

Primary Responsibilities

Coordinate the maintenance, upgrades, and troubleshooting of information technology infrastructure, including servers, networks, and storage systems. Act as the primary point of contact for infrastructure-related projects and initiatives, ensuring clear communication. Assist in planning and implementing new technologies to enhance infrastructure performance and scalability. Monitor system performance and security, identifying and resolving issues as they arise. Collaborate with vendors, contractors, and cross-functional teams to manage infrastructure-related tasks and procurements. Maintain accurate documentation of infrastructure systems, processes, and changes. Ensure compliance with industry regulations, cybersecurity protocols, and organizational policies. Provide technical support and guidance to teams and end-users regarding infrastructure systems. Develop and maintain schedules for routine maintenance and system updates. Support disaster recovery planning and implementation, ensuring business continuity.

Knowledge and Skills

Strong organizational and coordination skills to manage multiple projects effectively. Excellent problem-solving and troubleshooting abilities. Clear and effective communication skills for collaborating with technical and non-technical teams. Attention to detail and ability to maintain accurate documentation. Ability to work in a fast-paced environment and adapt to changing priorities.

Minimum Qualifications

Bachelor’s Degree in Information Technology, Computer Science, or a related field. Minimum of 4 years of experience in information technology infrastructure or related roles, such as systems or network administration. Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud computing platforms (e.g., AWS, Azure). Experience working with project management tools and methodologies (e.g., Agile, Information Technology Infrastructure Library). Proven expertise in managing and supporting enterprise-level infrastructure systems, such as servers, networks, and storage. Certifications such as Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate (CCNA), CompTIA Server+, or CompTIA Network+ may be required.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.