IT INFRASTRUCTURE ANALYST

Date: Sep 25, 2026

Req ID: 60131

Location:

Little Rock, AR, US, 72201

Category: AR PUBLIC SERVICE COMMISSION

Anticipated Starting Salary: 66458

Position Number: 22087793
County: Pulaski
Posting End Date: 10/15/2026
Anticipated Starting Salary: 66458

This position serves as the network manager and virtual system manager in the PSC's IT Department. Design, configure and maintain servers, networks, storage systems and virtualization environments. Monitor infrastructure health, capacity and performance to ensure uptime and reliability. Troubleshoots Issues related to server, networking, firewalls and VPN services. Monitors security controls for firewalls, endpoint protection and Intrusion detection. Assists In vulnerability assessments and remediation activities. Maintain and test critical disaster recovery and business continuity plans. Monitors backups, replication and restoration processes. Maintains documentation for systems, changes and procedures. Creates technical diagrams, procedural manuals and knowledge base articles. Provide regular reports on system performance, uptime, and incidents. Works closely with other team members to ensure integrated
solutions.

Position Information

Job Series: Information Technology – Infrastructure Support

Classification: IT Infrastructure Analyst

Class Code: IIS04P

Pay Grade: IST06

Salary Range: $66,458 – $108,431

Job Summary

The IT Infrastructure Analyst is responsible for designing, implementing, and maintaining an agency’s or organization’s information technology infrastructure to ensure reliability, scalability, and efficiency. This role involves managing servers, networks, storage systems, and other infrastructure components while identifying opportunities to enhance performance, security, and capacity. The IT Infrastructure Analyst provides technical support, troubleshoots issues, and collaborates with various teams to align the infrastructure with business needs.

Primary Responsibilities

Design, configure, and maintain information technology infrastructure, including servers, networks, and storage systems. Monitor system performance and ensure uptime, availability, and optimal functioning of infrastructure components. Troubleshoot and resolve hardware, software, and network issues to minimize downtime. Evaluate existing infrastructure and recommend upgrades or improvements to support growth and efficiency. Implement and maintain security measures to protect infrastructure from vulnerabilities and cyber threats. Document infrastructure configurations, procedures, and changes to ensure accurate records are maintained. Support the implementation of disaster recovery and backup strategies to safeguard data integrity. Collaborate with information technology teams, vendors, and a variety of assorted personnel on infrastructure-related projects and initiatives. Research emerging technologies and assess their potential impact on the agency’s or organization’s infrastructure. Provide support and training to end-users and junior information technology personnel as necessary.

Knowledge and Skills

Strong analytical and troubleshooting skills to resolve complex infrastructure issues. Attention to detail and ability to prioritize tasks effectively in dynamic environments. Excellent communication and collaboration skills for working across teams. Proactive mindset with a focus on continuous improvement. Ability to manage multiple projects and meet deadlines.

Minimum Qualifications

Bachelor’s Degree in Information Technology, Computer Science, or a related field. Minimum of 2 years of experience in information technology infrastructure or related roles, such as systems or network administration.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.