Position Number: 22087308
County: Craighead; Greene
Posting End Date: 08/15/2025
Anticipated Starting Salary: 66,458
The mission of the Department of Commerce is to champion economic opportunities through strategic initiatives and an equitable regulatory environment that attracts and grows businesses, safeguards consumers, enhances workforce quality, and energizes our infrastructure, creating a better quality of life for all Arkansans.
Specific Requirements:Working knowledge of Microsoft Windows Server 2012 - 2022 (Installation, Configuration, and Troubleshooting)
Working knowledge of Microsoft Active Directory (User/Device Management, Group Policy, Troubleshooting)
Working knowledge of Hypervisor Platform (VMWare, Microsoft HyperV, etc) Working knowledge of Microsoft Endpoint Configuration Manager (SCCM - Installation, Configuration, and Troubleshooting)
Working knowledge of network design, deployment, and troubleshooting (Routing, Switching, VLAN, DHCP, DNS, VoIP, Wireless, etc)
General knowledge of network firewall troubleshooting (Read, Understand, and Troubleshoot firewall configurations)
General knowledge of Cyber Security Concepts
Willingness to perform Technical Training with customer
Physically located in the Northeast part of the state (Walnut Ridge, Jonesboro, or surrounding area).
To ensure efficiency of support and travel time, the candidate should be able to travel to all of the assigned schools within a 90 min drive time.
Included towns in support area... Melbourne, Batesville, Newport, Walnut Ridge, Imboden, Maynard, Piggott, Blytheville
Position Information
Job Series: Information Technology – Infrastructure Support
Classification: IT Infrastructure Analyst
Class Code: IIS04P
Pay Grade: IST06
Salary Range: $66,458 – $108,431
Job Summary
The IT Infrastructure Analyst is responsible for designing, implementing, and maintaining an agency’s or organization’s information technology infrastructure to ensure reliability, scalability, and efficiency. This role involves managing servers, networks, storage systems, and other infrastructure components while identifying opportunities to enhance performance, security, and capacity. The IT Infrastructure Analyst provides technical support, troubleshoots issues, and collaborates with various teams to align the infrastructure with business needs.
Primary Responsibilities
Design, configure, and maintain information technology infrastructure, including servers, networks, and storage systems.
Monitor system performance and ensure uptime, availability, and optimal functioning of infrastructure components.
Troubleshoot and resolve hardware, software, and network issues to minimize downtime.
Evaluate existing infrastructure and recommend upgrades or improvements to support growth and efficiency.
Implement and maintain security measures to protect infrastructure from vulnerabilities and cyber threats.
Document infrastructure configurations, procedures, and changes to ensure accurate records are maintained.
Support the implementation of disaster recovery and backup strategies to safeguard data integrity.
Collaborate with information technology teams, vendors, and a variety of assorted personnel on infrastructure-related projects and initiatives.
Research emerging technologies and assess their potential impact on the agency’s or organization’s infrastructure.
Provide support and training to end-users and junior information technology personnel as necessary.
Knowledge and Skills
Strong analytical and troubleshooting skills to resolve complex infrastructure issues.
Attention to detail and ability to prioritize tasks effectively in dynamic environments.
Excellent communication and collaboration skills for working across teams.
Proactive mindset with a focus on continuous improvement.
Ability to manage multiple projects and meet deadlines.
Minimum Qualifications
Bachelor’s Degree in Information Technology, Computer Science, or a related field.
Minimum of 2 years of experience in information technology infrastructure or related roles, such as systems or network administration.
Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud computing platforms (e.g., AWS, Azure).
Experience with infrastructure monitoring and management tools.
Proven expertise in managing enterprise-level networks, servers, and storage systems.
Certifications such as Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate (CCNA), CompTIA Server+, or CompTIA Network+ may be required.
Strong understanding of network protocols, security practices, and Information Technology Infrastructure Library (ITIL) framework.
Licensure/Certifications
N/A
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
