INVESTIGATOR IV
Little Rock, AR, US, 72202
INVESTIGATOR
The Office of the Attorney General is seeking to hire a qualified applicant to serve as an Investigator in the Public Protection Department. Assists consumers with a variety of inquiries/complaints and evaluates complaints if violations of consumer protection laws are involved or whether action is necessary. Mediates with businesses on behalf of consumers to achieve equitable resolutions of consumer-business problems. Refers any non-jurisdictional matters to appropriate agencies. Assists business in bringing their practices into compliance with state consumer protection laws. Presents consumer education and information during speeches and outreach programs. Investigates cases involving alleged violations of consumer protection laws. Assists in litigation preparation, including but not limited to preparing and organizing case files for review by the assigned attorney. Educates consumers about consumer-related issues and how to protect themselves against scammers and identity theft. Assists in the production of documents in response to requests made under the Freedom of Information Act (FOIA).
Knowledge of investigative methods, techniques and procedures. Knowledge of Arkansas Consumer Protection statutes. Ability to interpret and apply statutes, administrative rules and other authorities. Skill in applying investigation methods, techniques and procedures to develop evidence and compile information from records, personal interviews and inspections. Ability to prioritize, organize, interpret and present complex information. Computer skills, including but not limited to, use of Microsoft Office Suite, and other databases. The ability to handle aggressive, critical, or hostile people via the telephone or in person. Ability to make informative and entertaining presentations to the general public on behalf of the office. The Public Protection Department does not conduct criminal investigations.
The Office of the Attorney General is an equal opportunity employer.
To apply, please submit a current cover letter and resume by email to positions@arkansasag.gov or on our website at https://arkansasag.gov/office/careers/
The deadline for receipt is 5:00 p.m. on March 31, 2023; the position may be filled before the deadline. State of Arkansas job applications will not be accepted in place of a résumé.
Position Information
Class Code: Q057U
Grade: Q057U
FLSA Status: NON-EXEMPT
Salary Range: -
Summary
Working under the general supervision of the Public Protection Department Deputy Attorney General, the Consumer Protection Investigator position conducts specialized investigative work in consumer protection matters. Consumer Protection Investigators are responsible for the review of consumer-initiated complaints, and investigating business practices to identify civil violations of consumer protection laws.
Functions
Assists consumers with a variety of inquiries/complaints and evaluates complaints if violations of consumer protection laws are involved or whether action is necessary. Mediates with businesses on behalf of consumers to achieve equitable resolutions of consumer-business problems. Refers any non-jurisdictional matters to appropriate agencies. Assists business in bringing their practices into compliance with state consumer protection laws. Presents consumer education and information during speeches and outreach programs. Investigates cases involving alleged violations of consumer protection laws. Assists in litigation preparation, including but not limited to preparing and organizing case files for review by the assigned attorney. Educates consumers about consumer-related issues and how to protect themselves against scammers and identity theft. Assists in the production of documents in response to requests made under the Freedom of Information Act (FOIA).
Dimensions
Knowledge, Skills and Abilities
Assists consumers with a variety of inquiries/complaints and evaluates complaints if violations of consumer protection laws are involved or whether action is necessary. Mediates with businesses on behalf of consumers to achieve equitable resolutions of consumer-business problems. Refers any non-jurisdictional matters to appropriate agencies. Assists business in bringing their practices into compliance with state consumer protection laws. Presents consumer education and information during speeches and outreach programs. Investigates cases involving alleged violations of consumer protection laws. Assists in litigation preparation, including but not limited to preparing and organizing case files for review by the assigned attorney. Educates consumers about consumer-related issues and how to protect themselves against scammers and identity theft. Assists in the production of documents in response to requests made under the Freedom of Information Act (FOIA). Proficiency with MS Office Suite, specifically strong Excel, Word, and PowerPoint. Excellent written and oral communication skills.
Minimum Qualifications
The formal education equivalent of a bachelor’s degree in Criminal Justice, Finance, Accounting, Business, or a related field. The formal education equivalent of a bachelor’s degree in Criminal Justice, Finance, Accounting, Business, or a related field.
Licenses
The Office of the Attorney General is an equal opportunity employer.
To apply, please submit a current cover letter and resume by email to positions@arkansasag.gov or on our website at https://arkansasag.gov/office/careers/
The deadline for receipt is 5:00 p.m. on March 31, 2023; the position may be filled before the deadline. State of Arkansas job applications will not be accepted in place of a résumé.
Nearest Major Market: Little Rock
