Position Number: 22098446
County: Pulaski
Posting End Date: 12/21/2025
DPSQA Hiring Official: Lee Honorable
Manages staff and caseloads for reports of abuse, neglect and exploitation in long-term care facilities and and Home and Community Based Services. Responsible for ensuring persons who have committed maltreatment are placed on the Adult and Long-Term Care Facility Resident Maltreatment Registry. Prepares staff for subsequent appeals and serves as the main point of contact for the Incidents and Accidents Unit.
Assigns duties to staff and reviews I&A investigations to ensure compliance with controlling statues.
Ensures thorough and timely investigations of investigations of abuse, neglect and maltreatment allegations in Long Term Care facilities and Home and Community Based Service providers.
Serves as the primary contact to the general public, provider community, DPSQA (Office of Long Term Care and Office of Community Services), Department of Health, Attorney General's Office and state agencies.
Compiles and maintains staff personnel and attendance records.
Organizes, arranges, and attends, when necessary, training, conferences, seminars, and meetings. Tracks appeals received from the Office of Appeals and Hearings for the Division. Manages/updates the Enterprise Licensing System (ELS).
Ensures the National Practitioner Data Bank is updated timely. Responsible for supervisor duties including hiring, training and employee discipline. .
The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.
Position Information
Job Series: Inspectors and Investigators – Investigators
Classification: Investigations Manager
Class Code: IIV01C
Pay Grade: SGS09
Salary Range: $69,395 – $102,705
Job Summary
The Investigations Manager is a senior-level leader responsible for overseeing a team of professional investigators who conduct detailed investigations into internal, regulatory, and external issues—ranging from fraud and misconduct to compliance violations and process irregularities. This role combines strategic leadership with hands-on oversight of investigative operations, ensuring that all investigations follow established legal, ethical, and organizational protocols. The Investigations Manager serves as both a mentor and a subject matter expert, continuously refining investigative processes, guiding case analysis, and collaborating with internal and external personnel in an attempt to deliver accurate, timely, and actionable insights.
Primary Responsibilities
Oversee daily operations of the investigations team, ensuring workload balance and adherence to investigative timelines.
Recruit, train, and mentor investigators, fostering professional development and maintaining high-performance standards.
Conduct regular performance reviews and provide constructive feedback to optimize team effectiveness.
Develop, implement, and continuously improve investigative protocols and standard operating procedures that align with pre-determined legal requirements and agency policies.
Set investigative priorities based on risk assessments, emerging trends, and organizational needs.
Lead strategy sessions to address recurring issues and identify opportunities to enhance the efficiency and effectiveness of investigation processes.
Review and validate investigation plans, ensuring that each case is methodically planned, executed, and documented according to best practices.
Analyze investigative reports to identify patterns, trends, and root causes, and recommend corrective actions or procedural improvements.
Ensure all investigations maintain the highest standards of objectivity, accuracy, and integrity.
Prepare and present comprehensive reports and briefings to senior management, outlining investigative findings, risks, and recommended actions.
Serve as a trusted advisor on investigative matters during organizational audits or external reviews.
Manage agency budgets, procurement of investigative tools, and technology to support data collection, analysis, and secure evidence handling.
Ensure that all investigation activities comply with applicable laws, regulations, and internal policies.
Monitor industry trends and implement advanced investigative techniques and digital forensic tools to keep the department at the forefront of the field.
Knowledge and Skills
Strong leadership skills with the ability to mentor, influence, and coordinate a varied team of investigators.
Excellent verbal and written communication skills for effective reporting and presentations.
Exceptional analytical abilities to interpret complex information, identify patterns, and make data-driven decisions.
Detail-oriented with a commitment to maintaining high standards of accuracy and integrity in all investigative work.
Familiarity with modern investigative tools, digital forensic software, and secure evidence management systems.
Ability to adapt to emerging technologies and integrate them into investigative practices.
Proven problem-solving skills, with the aptitude to handle challenging and sensitive situations effectively.
High ethical standards and a commitment to confidentiality, impartiality, and the fair administration of justice.
Minimum Qualifications
High School Diploma or GED.
Minimum of 10 Years of relevant investigative experience is required. This may include practical experience in law enforcement, corporate compliance, internal audit, or a similar investigative role.
Proven experience in handling complex investigations, with a track record of successfully managing cases that require detailed evidence collection, advanced data analysis, and strategic problem-solving.
Specialized certifications (e.g., Certified Fraud Examiner, Certified Forensic Investigator) may be required.
Licensure/Certifications
N/A
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
