INSPECTOR III

Date: Sep 8, 2025

Req ID: 52062

Location:

Little Rock, AR, US, 72202

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $52,137.00

Position Number: 22102271
County: Pulaski
Posting End Date: 09/14/2025

DPSQA Hiring Official:

Job Summary:

Hiring Official: LaQuisha Shead

This position is an INVESTIGATOR.

Travel is required for this position.

PREFERRED QUALIFICATIONS:

*Experience managing a web-based case management system.

*Experience managing case files and working with state agencies.

Must have skills:

*Valid Arkansas Driver's License

*Travel is required to conduct investigations and there will be occasions where facility visits will be required.

*Ability to conduct thorough interviews and present findings in an administrative review setting.

*One or more years’ experience in conducting investigations including witness interviews and document review.

*Ability to communicate articulately and professionally, both verbally and in writing, when representing the Department/Division during administrative hearings.

*Ability to maintain confidentiality at all levels.

The position is responsible for investigating all reports of abuse, neglect and exploitation in long-term care facilities and home and community-based service providers.

The position is responsible for managing a caseload of pending investigations, ensuring cases are fully investigated and concluded within statutory timeframes.

This position is responsible for investigations and outcomes where information is placed in the Enterprise Licensing System (ELS), Employee Clearance Registry (ECR), National Practitioner Database, and works with name placement of offenders on the Child Maltreatment and Adult Maltreatment Registries.

This position serves as a contact person to the general public, provider community, DPSQA, and sister state agencies.

Job Summary:

Review Incident and Accident claims as assigned by the lead investigator

Perform a thorough investigation in person/virtual of all sources.

These investigations may be desk investigations or may include on-site visits and travel.

Will require communication with people at all levels.

Review allegations and evidence from many sources

Evaluate the victim/s, the perpetrator/s, witnesses and others to determine the facts

Prepare a written investigative determination

Follow program goals, objectives, and guidelines

Follow policies and procedures for the Division and Rules and Regulations regarding reporting requirements and defining abuse, neglect, and exploitation of HCBS/LTC residents

Disseminate and interpret regulations, policies and procedures to program participants

Attend and present information on claims investigated to DPSQA's I&A Committee

Represent DHS as a witness at Appeals Hearings on cases investigated

Work closely with other members of the staff, facilities, and sister divisions

Demonstrate professionalism at all time

Demonstrate strong communication and decision-making skills daily Demonstrate good listening skills, and a non-judgmental behavior at all times

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Inspectors and Investigators – Inspectors

Classification: Inspector III

Class Code: IIN03P

Pay Grade: SGS06

Salary Range: $52,137 – $77,163

Job Summary

The Inspector III is a dedicated professional responsible for ensuring that an organization’s operations, processes, and facilities conform to internal standards, industry regulations, and applicable safety or quality guidelines. This role is vital in identifying deficiencies, irregularities, and non-compliance issues across various areas, then recommending corrective measures that drive performance improvements and safeguard regulatory adherence. The Inspector III works closely with management and operational teams in an attempt to establish a culture of continuous quality assurance and risk mitigation, playing a key role in enhancing organizational efficiency and protecting reputations.

Primary Responsibilities

Perform scheduled and unscheduled inspections and audits of facilities, processes, and operational procedures. Identify potential risks, non-compliance issues, or areas where improvements can be made. Compare current practices against internal policies, industry standards, and regulatory guidelines. Evaluate safety measures, quality control systems, and workflow processes to ensure they meet or exceed required standards. Prepare detailed inspection and audit reports that clearly outline findings, identified risks, and recommendations for corrective actions. Maintain accurate records of inspections, corrective measures implemented, and follow-up evaluations. Work with department heads and management to discuss inspection outcomes and develop action plans for addressing areas of concern. Provide guidance and training to personnel on compliance best practices, updated standards, and procedural improvements. Oversee the implementation of recommended improvements and track their effectiveness over time. Conduct follow-up inspections to ensure that corrective actions have been successfully executed. Continuously update your knowledge of evolving regulatory requirements, new industry standards, and technological advancements that may impact inspection practices. Proactively suggest adjustments to inspection protocols as necessary to maintain state-of-the-art quality management.

Knowledge and Skills

Strong analytical and observational skills, with acute attention to detail in identifying discrepancies and potential risks. Excellent written and verbal communication skills for effectively preparing reports and collaborating with a variety of assorted personnel. Proficient in using modern inspection tools, data management software, and digital reporting systems. Ability to work independently, manage multiple assignments, and adapt to shifting regulatory or operational landscapes.

Minimum Qualifications

High School Diploma or GED. Minimum of 6 years of hands-on experience in inspections, quality control, internal auditing, or compliance roles. Post-secondary technical training or an Associate Degree in areas such as Construction Management, Engineering Technology, Quality Assurance, Environmental Science, or a related field may be required. Certifications in compliance (e.g., Certified Quality Auditor, Certified Inspector, or similar credentials) may be required. Certifications related to safety or quality management (e.g., Occupational Safety and Health Administration – related training) may be required.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.