DHS DMS BUSINESS OPERATIONS MANAGER

Position Number: 22179985 
County: Pulaski 
Posting End Date: 04/28/2024 
Anticipated Starting Salary: $69,775.89 
DMS 

Hiring Official:  Elizabeth Pitman

NOTE: This position will function as the Senior Business Technology Manager.

Requirements:  At least (2) years of experience working with public health data-analysis, particularly experience with the development and utilization of Medicaid data, metrics development, and data-focused performance tracking.

Preferred Qualifications:  

Three (3) years of supervisory experience. 

At least one (1) year of experience working with IT systems and operations, computer programming, and system design.; particularly

the Medicaid Management Information System (MMIS) and other software programs used by DMS. 

Experience with the submission or processing of Arkansas Medicaid claims.   

Knowledge of Medicaid State Plan and Waiver documents and the amendment process is preferred.

Experience preparing written reports, policies, or other documents for use by the general public.

Job Summary:

The Senior Business Technology Manager is responsible for overseeing overall systems operations for DMS and Medicaid programs, as well as for creating and submitting certain reports for AR Medicaid to state and federal authorities. This position is governed by state and federal laws and agency/institution policy.

Job Duties & Responsibilites-special functions performed:

This position will provide direct program support to DHS/DMS staff and serve as the liaison between DMS and other divisions, agencies, and vendors associated with software and data processing. This position will also serve as a subject matter expert for software and data systems projects and contracts; provide communication, education, and information regarding DMS program needs for software systems, data processing, and reporting capabilities; create certain reports related to AR Medicaid for submission to state and federal authorities; and collaborate with DMS and OIT staff and other stakeholders within designated timeframes. Essential job functions include:

1. Providing technical support and training for software development, changes, and utilization.

2. Understanding and utilizing project-tracking databases to assist in the documentation, collection, and interpretation of data to meet reporting requirements.

3. Serving as a liaison with DMS systems vendors to ensure data processing and systems work efficiently

4. Acting as the subject matter expert (SME) with other stakeholders, both internal and external, regarding Medicaid Operations

5. Maintaining accurate statistical data.

6. Making recommendations for systems and processes changes to improve efficiency and efficacy of DMS programs.

7. Developing reports for use by DMS and DHS executive leadership, and compiling reports from various DMS units and DMS vendors to analyze compliance with federal and state      law and DMS regulations and contract requirements.

8. Coordinating with Medicaid oversight agencies, both state and federal, to provide required documentation and responses

9. Monitoring and troubleshooting software system processes and change-order processes to ensure timely, efficient, and effective results for DMS staff and other DMS software       system users.

10. Overseeing development of AR Medicaid Enterprise Systems fixes.

11. Monitoring and reporting on activities and evaluation metrics for progress.

12. Meeting regularly with assigned staff and vendors to communicate pertinent information, needs, and requests to other team members and vendors, as appropriate.

13. Communicating effectively with internal and external clients.

14. Establishing and maintaining relationships with key stakeholders, partners, and other constituents to achieve expected goals.

15. Following state and federal protocols regarding data confidentiality/security and HIPAA compliance.

16. Developing internal controls for use by various DMS units

17. Supervising, directing, and managing staff.

18. Reviewing and approving claims, including paper claims, for processing, as needed.

19.  Assiting with the development of processes and procedure to improve efficiency and meet the goals of DMS.

20. Additional duties as assigned.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.