Position Number: 22102230
County: Pulaski
Posting End Date: 11/09/2025
DCFS
Hiring Official: Leslie Folse
Special Work Conditions: After hours and weekends 24/7 on call work required
Preferred Qualifications: Experience in child welfare prevention and reunification programs
The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.
Position Information
Job Series: Social Services Programs – Competitive
Classification: DHS Division Manager
Class Code: SSP04C
Pay Grade: SPC07
Salary Range: $103,991 - $153,907
Job Summary
The DHS Division Manager provides strategic leadership and operational oversight for a major division/office within the Arkansas Department of Human Services. This role is responsible for managing human service programs, ensuring regulatory compliance, coordinating interagency collaboration, and directing initiatives that improve the well-being of Arkansans. The Division Manager leads multidisciplinary teams, establishes priorities, and ensures effective service delivery to meet the needs of clients and communities.
Primary Responsibilities
Lead strategic planning, policy development, and program execution.
Manage operations including budgeting, staffing, risk management, and compliance with state and federal regulations.
Supervise high-level administrative and program staff; delegate responsibilities to ensure efficient service delivery.
Analyze performance metrics, service gaps, and emerging issues to inform upper leadership.
Represent the division/office in executive-level meetings, legislative hearings, and public forums.
Ensure continuous quality improvement initiatives are implemented and sustained.
Oversee the development of training programs, workforce development initiatives, and succession planning.
Direct crisis response and emergency preparedness initiatives.
Coordinate with DHS executive leadership to align division/office goals with department-wide strategic objectives.
Knowledge and Skills
Knowledge of personnel policies and labor laws, strategic planning, and public sector frameworks.
Knowledge of state and federal laws and regulations governing human services and public administration, principles of fiscal management, and resource allocation.
Ability to develop partnerships, lead large and diverse teams, and evaluate programs.
Ability to communicate effectively with diverse communities, develop and coordinate financial plans, and make sound decisions under pressure.
Skilled in time management, organization, and problem solving.
Minimum Qualifications
At least five years of experience in human services, public administration, program administration, or a related field, including two years in a leadership capacity.
Licensure/Certifications
N/A
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
