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Date:  Jun 8, 2022
Req ID:  18890

Little Rock, AR, US, 72209

Anticipated Starting Salary:  $69,775.89

Position Number: 22100719 
County: Pulaski 
Posting End Date: 06/30/2022 

Anticipated Starting Salary: $69,775.89 

Hiring official: Tiffany Wright


Special Work Conditions: On-Call twenty-four (24) hours a day to provide consultation and advice to staff.

Preferred Qualifications:

Pulaski County is undergoing a transformation to a family-centered, community-based approach to serving children and families. Together with an array of community partners, the county is focusing efforts on helping families remain safely together and to reduce the need for children and parents to be separated.  This direction will establish Pulaski County as a state and national leader in re-defining child welfare.

Leadership in the county will facilitate the transformation through a strong vision and family-centered values.  The leader must be able to inspire and lead staff, work effectively with community partners and people who have lived experience in child welfare, and carry out the change management process in a highly inclusive manner.

We are looking for a visionary leader with strong knowledge of child welfare and a commitment to community-based models.  Experience must include at least 5 years of management and supervision and the ability to communicate and organize work effectively.  The new leader will be charged with managing day-to-day complex situations in child welfare, including an understanding and competence with data, while simultaneously moving the county forward in the change process.  The ability to be proactive in working with community partners around a shared vision and commitment is essential.

Justification details: this position is critical position for DCFS in Area 6 (Pulaski County). This position is the leadership for Area 6 (Pulaski).  It provides direct management to supervisors plus leads the Area in decision making, community engagement, serving the most vulnerable populations within Pulaski County.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Class Code: G101C

Grade: GS12


Salary Range: $69,776.00 - $101,175.00


The Department of Human Services (DHS) Area Manager is responsible for directing the operation of child welfare programs utilizing the Arkansas Practice Model within a specific geographical area in the state. This position is governed by state and federal laws and agency/institution policy.


Manages daily operations of the county offices within the specified area to ensure quality services are provided to families and children. Monitors service delivery and compliance with state and federal laws and agency policy. Directs the activities of a staff comprised of child welfare professionals, paraprofessionals and administrative staff. Assigns work and monitors case ratios and quality. Assists in developing and evaluating program activities. Disseminates information to staff and provides in-service training. Reviews, verifies and approves area expenditures, and monitors area budget. Recommends budget changes and advises executive management of potential budget problems. Assesses staffing needs and participates in interviewing and hiring employees. Ensures that all area employees are evaluated annually with necessary interim reviews and improvement plans. Receives, investigates and responds to complaints and inquiries. Coordinates attorneys, general public, elected officials, and state and local law enforcement to solve problems. Exercises leadership and motivates staff by utilizing strategic planning and quality management techniques. Establishes performance standards and develops opportunities to maximize employees' capabilities. Performs other duties as assigned.


On-call twenty-four (24) hours a day for staff consultation.

Knowledge, Skills and Abilities

Knowledge of state and federal laws and regulations governing the administration of Children and Family Services programs. Knowledge of the principles and practices of organizational management. Knowledge of state budgetary policies and procedures. Knowledge of program planning, monitoring and evaluation techniques. Ability to implement and monitor operational goals and objectives and to assign and direct the work of subordinates. Ability to evaluate programs and service delivery effectiveness and prepare practice improvement plans to meet division goals. Ability to investigate complaints, analyze findings, identify problems, and recommend appropriate action. Ability to recruit, train, manage, and retain staff effectively and efficiently.

Minimum Qualifications

The formal education equivalent of a master's degree in social work, sociology, psychology, or a related field, plus five years of experience in human services or a related field including four years in a supervisory role. OR The formal education equivalent of a bachelor's degree in social work, sociology, psychology, or a related field; plus seven years of experience in human services or a related field, including four years in a supervisory role. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.



The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market: Little Rock