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CONSTITUENT SERVICES REPRESENTATIVE (Q056U)

Date:  Mar 19, 2023
Req ID:  26382
Location: 

Little Rock, AR, US, 72202

Category:  OFFICE OF THE ATTORNEY GENERAL
Anticipated Starting Salary:  TBD

The Office of Attorney General Tim Griffin is seeking to hire a Constituent Service Representative.

 

Candidates must represent the Attorney General’s office professionally and skillfully. Direct a large number of calls to either staff in the office, state agency partners, or by providing other appropriate resources. Assist office visitors and constituents with questions and concerns. Manage large number of incoming calls in queue system in a timely manner. Answer telephone courteously, identify caller’s needs, clarify information and determine appropriate response based on the question or concern.

 

Enter and maintain data in Constituent Services databases as it relates to constituents’ needs. Respond to all voicemails within one business day of receipt. Greet and assist office visitors. Utilize office protocols to notify staff of visitors’ arrival; meet with constituents regarding complaints and other concerns. Offer courteous, professional and respectful service to all visitors and constituents. Maintain orderly meeting rooms and conference space and manage related calendar. Stock and replenish constituent refreshment center.

 

Minimum of a high school diploma or equivalency. Bachelor’s degree in communication, public administration, business or other related program from an accredited university preferred.  Relevant work experience to include two or more years of customer service, office administration, or work in public service required; writing experience preferred.  Proficiency in Microsoft Office products. Ability to research resources and clearly and accurately communicate messages. A high level of patience is essential for this role. Time management and organizational skills are required to manage numerous tasks, while working under strict deadlines and within a team. Adaptability to work with different personality types.  Knowledge of the roles and responsibilities of the Attorney General’s office.

 

The Office of the Attorney General is an equal opportunity employer. 

 

To apply, please submit a current cover letter and resume by email to positions@arkansasag.gov or on our website at https://arkansasag.gov/office/careers/

 

The deadline for receipt is 5:00 p.m. on March 31, 2023; the position may be filled before the deadline. State of Arkansas job applications will not be accepted in place of a résumé.

Position Information

Class Code: Q056U

Grade: Q056U

FLSA Status: NON-EXEMPT

Salary Range: $36,155 - $52,425

Summary

Represent the Attorney General’s office professionally and skillfully. Direct a large number of calls to either staff in the office, state agency partners, or by providing other appropriate resources. Assist office visitors and constituents with questions and concerns.

Functions

  • Manage large number of incoming calls in queue system in a timely manner. Answer telephone courteously, identify caller’s needs, clarify information and determine appropriate response based on the question or concern. Enter and maintain data in Constituent Services databases as it relates to constituents’ needs. Respond to all voicemails within one business day of receipt.
  • Greet and assist office visitors. Utilize office protocols to notify staff of visitors’ arrival; meet with constituents regarding complaints and other concerns. Offer courteous, professional and respectful service to all visitors and constituents. Maintain orderly meeting rooms and conference space and manage related calendar. Stock and replenish constituent refreshment center.
  • Manage correspondence received via the online form, e-mail and mail; prepare written correspondence in response to correspondence; process written and electronic constituent complaints through office protocol. Provide accurate resources for assistance. Complete appropriate follow-up communication to ensure issues are resolved to the best of our ability.
  • Assist with Attorney General correspondence, including researching and drafting outreach and congratulatory letters. Prepare memos and preparation materials for outreach efforts, such as roundtables and mobile offices.
  • Complete all other duties as assigned by the Director of Constituent Services or Director of Community Engagement.
  • Assist with publication fulfillment as needed.
  • Other duties as assigned.

Dimensions

Knowledge, Skills and Abilities

  • Proficiency in Microsoft Office products.
  • Ability to research resources and clearly and accurately communicate messages.
  • A high level of patience is essential for this role.
  • Time management and organizational skills are required to manage numerous tasks, while working under strict deadlines and within a team.
  • Adaptability to work with different personality types.
  • Knowledge of the roles and responsibilities of the Attorney General’s office.

Minimum Qualifications

Minimum of a high school diploma or equivalency. Bachelor’s degree in communication, public administration, business or other related program from an accredited university preferred.  Relevant work experience to include two or more years of customer service, office administration, or work in public service required; writing experience preferred.

Licenses

The Office of the Attorney General is an equal opportunity employer. 

 

To apply, please submit a current cover letter and resume by email to positions@arkansasag.gov or on our website at https://arkansasag.gov/office/careers/

 

The deadline for receipt is 5:00 p.m. on March 31, 2023; the position may be filled before the deadline. State of Arkansas job applications will not be accepted in place of a résumé.


Nearest Major Market: Little Rock