CONSTITUENT SERVICE ADVISOR (Q212C)

Position Information

Class Code: Q212C

Grade: GS11

Summary

A Constituent Service Advisor functions as a nonpartisan Senate staff member who assists the members of the Arkansas Senate in researching, investigating, and responding to constituent inquiries, concerns, and requests.  This role involves serving as a liaison between constituents, Senators, and various levels of government.  The position is full-time and located in Little Rock, Arkansas.  We are looking for a trusty-worthy person with excellent communication skills and a positive attitude.  Candidates should be able to assist staff and Senators by handling office tasks, providing polite and professional assistance and communications, and generally being a helpful presence in the workplace.

The position requires one to exercise discretion and be responsible for confidential and time sensitive material.  Duties are to be completed accurately and promptly with high quality.  Candidates need to be able to become familiar quickly with a variety of concepts, practices, and procedures.  

Candidates should be professional, polite, and attentive while also being precise.  They should be prepared, responsive, and willing to meet each challenge.  Candidates must be comfortable with computers, general office tasks, and excel at both verbal and written communication.  Most importantly, one should have a genuine desire to meet the needs of others.
 

Functions

•    Compose and prepare various types of correspondence.  This position will require the extensive production of important routine written material.
•    Research assignments and other issues utilizing a variety of resources.
•    Maintain case files using an in-house database.
•    Maintain information in a confidential and discreet manner in daily activities.
•    Contribute to the team effort and anticipate the needs of others.
•    Excellent time management skills and ability to multi-task and prioritize work.
•    Attention to detail and work well in a team environment.
•    Problem-solving skills with discretion and judgment.
•    Assist Senators with a variety of requests related to their elected position.
•    Perform general administrative duties and other tasks as assigned or upon request.
•    Maintain professional relationships with Senators, staff, and individuals at all levels of government.
 

Dimensions

Knowledge, Skills and Abilities

•    Excellent verbal and written communication skills.
•    Solid interpersonal skills.
•    Strong critical thinking and analytical skills. 
•    Ability to conform and function in a highly professional atmosphere and give deference to elected and/or other government officials. 
•    Willingness to be flexible and work harmoniously in collaboration with co-workers in a team environment.
•    Carry out administrative duties such as filing, typing, copying, scanning, etc.
•    Comfortable with generating correspondence, data entry and scheduling of conference rooms. 
•    Maintain polite and professional communication via phone, e-mail, and mail.
•    Handle multiple requests and assignments.
•    Ability to operate standard office equipment.
•    Ready to follow instructions and learn new procedures when needed.
•    Can operate under frequent and/or unforeseen deadlines with the ability to provide a quality product quickly and consistently. 
•    Maintain high standards of professional ethics and exercise appropriate respect and discretion when handling confidential and sensitive matters. 
•    Comfortable in a multi-tiered leadership paradigm.
•    Organized, resourceful, and has a positive attitude.
•    Can operate and comply with applicable state guidelines and Senate rules.
•    Strong desire to be of assistance and service to Senators and the public.
 

Minimum Qualifications

Bachelor’s degree is required.  Postgraduate education is a plus.  A background check is required.

Knowledge and/or experience with government agencies, programs, and services, as well as legislative processes.  Knowledge of Windows 365, Microsoft Office, Unity, and other computer and word processing applications.  Equivalent work experience may be considered.  

Applicants must submit a completed State of Arkansas Employment Application available online using the Arkansas Careers website at https://arcareers.arkansas.gov.  Please list all prior work experience with the most recent employment first.  Additionally, please list volunteer work as a part of your work history.  Please submit the application form according to the instructions with complete and accurate information.  A résumé may accompany the state application but will not be substituted in lieu of formal application through the state website.  

For questions, please contact Ann Cornwell, Director of the Senate/Secretary of the Senate by email at ann.cornwell@senate.ar.gov. No phone calls please. 
 

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